Daley Townsend
Nixa,MO
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Cafe 191
Big Sky, MT
06.2021 - 12.2023
- Prioritized guest satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, promotions, and liquor/food items that were specialized to the tourist area in Montana.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Kept constant and open communication with kitchen staff to ensure timely and correct delivery of orders.
- Handled cash and card transactions, which contributed to balancing end of day financial reports.
- Assisted in the training of new hires.
- Contributed in monthly inventory reports and ensuring the bar area and the kitchen area had the proper amount of items ordered.
Bartender
Corral Bar, Steakhouse, & Motel
Big Sky, MT
10.2022 - 05.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
Riverhouse Bar And Grill
Big Sky, MT
07.2022 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails that were local to the area.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Nixa High School
Nixa, MO05.2016
Skills
- Order Delivery Practices
- Supply Restocking
- Food Delivery
- Food Running
- Daily Specials Memorization
- Beverage Preparation
- Guest Engagement
- Safe Food Handling
- Cash Handling
- Food Safety Understanding
- Strong Work Ethic
- Sales Expertise
Certification
State of Montana Alcohol Serve Safe certification.
Timeline
Bartender
Corral Bar, Steakhouse, & Motel
10.2022 - 05.2023
Bartender
Riverhouse Bar And Grill
07.2022 - 09.2022
Server/Bartender
Cafe 191
06.2021 - 12.2023
High School Diploma -
Nixa High School