Daley Young
Hot Springs,AR
Summary
Dynamic delivery driver with a proven track record at Kraken Logistics, excelling in customer service and problem-solving. Enhanced delivery efficiency through optimized route planning, achieving on-time deliveries and high customer satisfaction. Skilled in inventory management and fostering strong client relationships, ensuring seamless operations and repeat business.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Kraken Logistics
03.2025 - Current
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed route planning to ensure timely deliveries and efficient fuel usage.
- Communicated effectively with customers to confirm delivery schedules and address inquiries.
- Conducted vehicle inspections and performed basic maintenance to ensure operational readiness.
- Documented delivery information accurately in tracking systems for record-keeping.
- Assisted in training new drivers on best practices for safety and efficiency.
- Collaborated with warehouse staff to streamline loading processes, reducing wait times.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Delivery Driver
L&M Logistics
03.2025 - 07.2025
- Resolved customer issues promptly, enhancing overall satisfaction with service quality.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Delivery Driver
Falk Plumbing
12.2024 - 03.2025
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Front Desk/Bartender
Central Bowling Lanes
02.2024 - 12.2024
- Prepared and served a variety of beverages in a fast-paced environment.
- Managed cash register transactions and balanced cash drawers at end of shifts.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Assisted customers with drink selections, providing excellent service and recommendations.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Developed signature cocktails, enhancing menu offerings and customer experience.
- Implemented inventory tracking system to manage supplies efficiently and reduce waste.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Assistant Manager
Bowl 101 HS
01.2021 - 10.2024
- Assisted in managing daily operations, ensuring smooth workflow and team coordination.
- Implemented strategies to enhance customer satisfaction and improve service delivery.
- Trained new staff on operational procedures and best practices for efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted regular team meetings to address issues and foster open communication.
- Analyzed performance metrics to identify areas for operational improvement and development.
- Developed employee schedules, optimizing resources for peak business hours and events.
- Collaborated with management on strategic initiatives to drive revenue growth and engagement.
Shop Hand
Daniell Heat and Air
11.2022 - 02.2023
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Manager in Training
Hibbetts Sports
03.2021 - 12.2022
- Assisted in training new staff on sales techniques and customer service standards.
- Supported inventory management by organizing merchandise and conducting stock counts.
- Ensured product displays were visually appealing and aligned with company standards.
- Engaged with customers to enhance their shopping experience and address inquiries.
- Collaborated with team members to execute promotional events and marketing strategies.
- Monitored sales performance, identifying trends to support operational improvements.
- Contributed to maintaining a clean, organized store environment for optimal customer flow.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
Education
High School Diploma -
Lake Hamilton
Hot Springs ArSkills
Customer service
Inventory management
Sales
Problem solving
Delivery
Timeline
Delivery Driver
Kraken Logistics
03.2025 - Current
Delivery Driver
L&M Logistics
03.2025 - 07.2025
Delivery Driver
Falk Plumbing
12.2024 - 03.2025
Front Desk/Bartender
Central Bowling Lanes
02.2024 - 12.2024
Shop Hand
Daniell Heat and Air
11.2022 - 02.2023
Manager in Training
Hibbetts Sports
03.2021 - 12.2022
Assistant Manager
Bowl 101 HS
01.2021 - 10.2024
High School Diploma -
Lake Hamilton