Dalhiove Etienne
Fort Lauderdale,FL
Summary
Results-driven Shift Manager with expertise in team leadership, conflict resolution, and customer service. Proven ability to enhance operational efficiency and maintain workplace safety standards, contributing to a positive work environment and exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Fast Food Restaurant
Fort Lauderdale, Florida
08.2021 - Current
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Supervised daily operations ensuring efficient service and food quality standards.
- Trained and mentored team members on customer service and food preparation practices.
- Managed inventory levels, ordered supplies, and minimized waste during shifts.
- Enforced health and safety regulations to maintain a clean work environment.
- Assisted in scheduling shifts, optimizing labor costs while meeting customer demand.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Education
Bachelor of Arts - Bachelor of Social Work (BSW)
Florida Atlantic University
Boca Raton, FLSkills
- Team leadership and training
- Cash handling and POS systems
- Conflict resolution
- Time management
- Inventory and stock management
- Fast-paced problem-solving
- Employee training
- Customer service
- Workplace safety
- Opening and closing procedures
- Mentoring and coaching
Certification
ServSafe
Timeline
Shift Manager
Fast Food Restaurant
08.2021 - Current
Bachelor of Arts - Bachelor of Social Work (BSW)
Florida Atlantic University