Dalia Bran
Austin
Summary
Highly experience Phlebotomist with 13+ years of expertise in blood collection, specimen handling, and patient- centered care. Known for precision, efficiency, and the ability to work in high-volume environments. Bilingual (English,Spanish) with proven ability to provide accurate medical interpretation and enhance patient communication.
Overview
16
16
years of professional experience
Work History
Phlebotomist
PathGroup
Austin, TX
03.2020 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens and patient interactions to uphold compliance with regulatory standards.
- Trained new phlebotomists on best practices for sample collection and patient care protocols.
- Implemented quality control measures to enhance accuracy in specimen processing and reduce errors.
- Provided exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.
- Monitored inventory levels of supplies, coordinating procurement to ensure uninterrupted operations in the lab.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
Customer Service Representative
Maximus
Austin, TX
02.2019 - 03.2020
- Managed high-volume phone interactions, ensuring quality service and customer satisfaction.
- Enrolled medical beneficiary in Medicare and Medicaid plans.
- Transferred calls to the correct department.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Donor Floor Supervisor
BPL Plasma
Austin, TX
06.2013 - 02.2019
- Supervised daily operations on donor floor, ensuring compliance with safety and quality standards.
- Trained and mentored staff on best practices for donor engagement and plasma collection procedures.
- Implemented workflow improvements that enhanced efficiency in donor processing times.
- Cross trained in reception, lab processing and donor floor area.
- Operated with a strong sense of urgency to maintain smooth workflow and reduce donor wait times.
- Handled escalated donor and staff issues with professionalism and strong problem-solving skills
Translator
Sante (Children Physical Therapy)
Austin TX
01.2010 - 06.2013
- Provided interpretation between therapists and non-English-speaking children and their families during physical therapy sessions.
- Translated medical instructions, treatment plans, and progress updates to ensure clear communication and patient understanding.
- Maintained strict patient confidentiality in accordance with healthcare privacy standards.
- Assisted Spanish-speaking families with scheduling, forms, and follow-up instructions.
Education
Medical Assistant
Southern Careers Institute
TX06-2010
High School Diploma -
Johnston High School
Austin, TX06-2008
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Data entry
- Specimen preparation
- Paperwork processing
- Pediatric phlebotomy
- Patient preparation
- Quality control guidelines
- Geriatric phlebotomy
- Health education
- Sample labeling
Timeline
Phlebotomist
PathGroup
03.2020 - Current
Customer Service Representative
Maximus
02.2019 - 03.2020
Donor Floor Supervisor
BPL Plasma
06.2013 - 02.2019
Translator
Sante (Children Physical Therapy)
01.2010 - 06.2013
Medical Assistant
Southern Careers Institute
High School Diploma -
Johnston High School