Dalia Cisneros
Phoenix,Arizona
Summary
Caring Youth Care Worker with 6 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth care Worker
Child Crisis Arizona
2023.01 - 2024.01
- Provide direct care service to Minors, and build a positive rapport. - Correctly document all forms and input into system -Attend all required trainings. - In Shift leader absence step up and ensure that all information is passed down to employees. -Distribute Medication when needed. -Maintain a safe and clean environment for all minors. - Deep Clean and disinfect every night, Clean toys and play areas, bathrooms and rooms when needed. -pass down information to next shift. -conduct intake process when new intakes arrive, provide food, water, clothes and a clean room and bed
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Conducted regular progress assessments, adjusting treatment plans as needed based on ongoing evaluation of each youth''s needs and progress.
- Enhanced youth development by implementing structured activities and educational support.
- Documented data and completed accurate updates to case records.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
Youth Care Worker
South West key programs
2016.05 - 2018.12
- Conduct intake services -Provide direct care service to Minors, and build a positive rapport. - Correctly document all forms and input on ETO Network. -Plan and coordinate special Events for minors. -Provide Vocational courses and curriculum in a subject. -Attend all required trainings. - In Shift leader absence step up and ensure that all information is passed down to employees. -Distribute Medication when needed. - Serve as a substitute Teacher. -Maintain a safe and clean environment for all minors. - Clean and disinfect after minors use an area
Education
Performing Arts & Digital Design -
Grand Canyon University
Phoenix, ArizonaScottsdale Community College
Scottsdale, ArizonaDiploma - General Academics -
Camelback High School
Phoenix, ArizonaSkills
- Bilingual – Fluent in Spanish and English
- Customer Service: proven ability to communicate and interact with diverse populations, culturally sensitive to local demographics, leadership skills, empathetic and compassionate
- Software Programs; Windows Platform, Microsoft Office Programs.
- Works adeptly in various environmental conditions, physical requirements and varied work shifts
- Excellent communication skills; written, verbal and telephone protocol
- Cross-departmental collaboration and teamwork
- Well organized, detailed, analytical and a critical thinker with proven performance
- Cashier and Money Handling, Knowledge of arithmetic, algebra, geometry, and their applications
- Motivated, highly responsible, strong work ethic, and a self-starter
- Flexible and Adaptable
- Friendly, Positive Attitude
- Decision-Making
- Calm Under Pressure
- Microsoft Office Suite
- Invoice Verification
- Microsoft Office
Certification
- CPI (Crisis Prevention Intervention)
- CPR (First-Aid Certification)
Timeline
Youth care Worker
Child Crisis Arizona
2023.01 - 2024.01
Youth Care Worker
South West key programs
2016.05 - 2018.12
Performing Arts & Digital Design -
Grand Canyon University
Scottsdale Community College
Diploma - General Academics -
Camelback High School
- CPI (Crisis Prevention Intervention)
- CPR (First-Aid Certification)
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