Miriam Galaz
Phoenix,Arizona
Overview
17
17
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs
Phoenix, AZ
11.2021 - Current
- The Youth Care Worker is responsible for providing direct care supervision for youth residing in Southwest Key Programs.
- Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements.
- Provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
- Provide vocational courses and curriculum in a subject area approved by the program director or designees that introduces youth to career choices.
- Observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs.
Contact Center Associate
Epiq Global
Phoenix, AZ
05.2018 - 10.2021
- Answer inbound calls
- Respond to caller inquiries
- Research using available sources
- Complete outbound calls as assigned
- Escalate complex issues to resource team for completion
- Navigate multiple screens as well as multiple applications for assistance
- Provide professional and excellent customer service to every caller
- Follow schedules and call flows as assigned
Contact Center Associate
Adecco Staffing
Phoenix, AZ
10.2017 - 05.2018
- Answer inbound calls
- Respond to caller inquiries
- Research using available sources
- Complete outbound calls as assigned
- Escalate complex issues to resource team for completion
- Navigate multiple screens as well as multiple applications for assistance
- Provide professional and excellent customer service to every caller
- Follow schedules and call flows as assigned
Customer Service Representative
GG&D Motor Vehicle Services
Phoenix, Arizona
09.2014 - 07.2016
- Administer vehicle registration
- Administer driver licensing
- Handling money
- Data analysis
- Outside vehicle inspections
- Document notarize
Assistant Manager
Landmark Foods
Phoenix, Arizona
08.2011 - 05.2014
- Managing assigned systems, like training
- Food safety
- Inventory management
- Setting goals
- Delegating tasks to their teams
- Following up
- Reporting results back to their team and other managers
- Money handling
- Hiring processes
- Following up on orientations
Church Teacher
Iglesia Apostolica De la Fe en Cristo Jesus
Sonora, Mexico
01.2010 - 12.2013
- Prepare, administer assignments
- Supervise the behavior of the assigned youth
Teacher Collaborator
01.2009 - 12.2012
- Prepare, administer, and grade tests and assignments to evaluate students' progress.
- Supervise the behavior of the assigned students
Education
High School Diploma -
Carl Hayden
01.2012
2nd Level of informatics -
AguaPrieta
01.2009
Course General Manager business -
01.2013
Customer Service Training -
01.2021
Skills
- Fluent English
- Fluent Spanish
- Organized
- Excellent multi-tasking
- Fast learner
- Proficient in Microsoft Word
- Attention to details
- Exceptional customer service
- Active listening skills
- Honest and responsible
- Availability of schedules
Awards
- Introducing to Manager course
- General Manager business leadership capstone
- Fraudulent document recognition learning center
- Notary public
Timeline
Youth Care Worker
Southwest Key Programs
11.2021 - Current
Contact Center Associate
Epiq Global
05.2018 - 10.2021
Contact Center Associate
Adecco Staffing
10.2017 - 05.2018
Customer Service Representative
GG&D Motor Vehicle Services
09.2014 - 07.2016
Assistant Manager
Landmark Foods
08.2011 - 05.2014
Church Teacher
Iglesia Apostolica De la Fe en Cristo Jesus
01.2010 - 12.2013
Teacher Collaborator
01.2009 - 12.2012
High School Diploma -
Carl Hayden
2nd Level of informatics -
AguaPrieta