DALIA FIFO
Minneapolis,MN
Summary
I'm Dalia, a friendly and outgoing server with more than ten years of service industry experience. I'm known building rapport with guests while maintaining an upbeat demeanor under stressful circumstance. I have the ability to strike up a conversation with just about anybody, and as a server, act as a sort of catalyst for a memorable evening of dinner and drinks.
Overview
7
7
years of professional experience
Work History
Store Manager of Operations
BOGARTS DONUTS CO.
02.2021 - 07.2024
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
SERVER
BACON SOCIAL HOUSE
09.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
SERVER
HU HOT MONGOLIAN GRILL
09.2017 - 05.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma -
MARSHALTOWN HIGH SCHOOL
MARSHALTOWN, IAKIRKWOOD COMMUNITY COLLEGE
CEDAR RAPIDS, IASkills
- Customer Service and Hospitality
- Food and Beverage Knowledge
- Upselling Techniques
- Multitasking and Prioritization
- Collaborative, Reliable Team Player
- Point of Sale System Proficiency
- Stress Management and Resilience
- Health and Safety Regulations
- Attention to Detail and Accuracy
- Adaptability and Flexibility
- Positive Attitude and Enthusiasm
- Verbal Communication
Timeline
Store Manager of Operations
BOGARTS DONUTS CO.
02.2021 - 07.2024
SERVER
BACON SOCIAL HOUSE
09.2019 - 05.2020
SERVER
HU HOT MONGOLIAN GRILL
09.2017 - 05.2019
High School Diploma -
MARSHALTOWN HIGH SCHOOL
KIRKWOOD COMMUNITY COLLEGE
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