Dalia Ibrahim
Seven Hills,OH
Summary
Results-driven professional with a diverse background in loan origination, restaurant management, and automotive sales. Expertise in customer service, sales, and operations management. Strong ability to build relationships, drive revenue, and enhance customer experiences. Proven track record of exceeding sales targets, streamlining operations, and leading high-performing teams. Skilled at problem-solving, negotiating deals, and adapting to fast-paced environments. Passion for delivering exceptional service and achieving business growth through strategic planning and execution.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer
Rocket Mortgage
Cleveland, OH
02.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Product Specialist / Sales Consultant
Ken Ganley Hyundai Parma
10.2021 - 02.2024
- Demonstrated exceptional sales skills by consistently achieving and surpassing monthly sales targets.
- Built and maintained a strong customer base through excellent communication and rapport building abilities.
- Successfully negotiated pricing and terms to close deals, resulting in increased revenue for the company.
- Actively stayed up to date in product knowledge by consistently participating in monthly trainings.
Restaurant Manager
Sittoos Pita and Salad
Parma, Ohio
06.2018 - 10.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
Business Management -
Cuyahoga County Community College
Parma, OH12.2024
Skills
- Excellent phone etiquette
- Active listening
- Goal-oriented
- Strong communication skills
- Customer service
- Sales strategy
- Loan origination
- Sales development
- Credit checks
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Mortgage Loan Officer
Rocket Mortgage
02.2024 - Current
Product Specialist / Sales Consultant
Ken Ganley Hyundai Parma
10.2021 - 02.2024
Restaurant Manager
Sittoos Pita and Salad
06.2018 - 10.2021
Business Management -
Cuyahoga County Community College