DALIA OMAR
FORT WORTH,TX
Summary
Empathetic and compassionate individual with natural ability to connect with people and foster supportive relationships. Understanding of social services and community resources, coupled with skills in active listening and problem-solving. Committed to making a positive impact on individuals and communities by providing essential support and guidance.
Overview
3
3
years of professional experience
Work History
Quality Assurance Specialist
Unleashed Brands
08.2025 - Current
- Review customer interactions to evaluate quality, professionalism, communication, and adherence to company policies and procedures while identifying opportunities for improvement.
- Provide constructive feedback and support to help improve communication, customer service skills, overall call quality, and the customer experience.
- Use Microsoft Office applications to document evaluations, maintain accurate records, organize quality assurance information, and support a fast-paced call center environment.
Warehouse Associate
Amazon
10.2023 - 07.2025
- Fulfilled, packaged, and prepared customer orders accurately in a fast-paced environment while maintaining strong attention to detail and ensuring orders met quality standards.
- Operated warehouse equipment and followed established safety procedures, company policies, and protocols to maintain a safe and productive work environment.
- Collaborated effectively with team members and supervisors to meet daily productivity, efficiency, and quality goals while completing tasks within required timeframes.
Education
Bachelor of Social Work (BSW) - Social Work
The University of Texas At Arlington
Arlington05.2027
Skills
- Microsoft Office
- Documentation
- Problem-solving skills
- Critical thinking
- Decision-making
- Teamwork
- Quality Assessment
- Conflict Resolution
- Documentation management
- Interpersonal relations
- Critical thinking
- Organizational management
- Microsoft Office
- Adaptability
RELEVANT COURSEWORK
- Introduction to Social Work
- Social Work Practice I & II
- Social Work Research
- Social Work & Difference
- Disability & Social Work
- Social Work Professionals
- Theories of Human Behavior
- Generalist Macro Practice
- Social Work with Children & Families
- Diverse Populations
Timeline
Quality Assurance Specialist
Unleashed Brands
08.2025 - Current
Warehouse Associate
Amazon
10.2023 - 07.2025
Bachelor of Social Work (BSW) - Social Work
The University of Texas At Arlington