I have over 20 years of experience in
Emergency Service Operations,
Safety, Security, and Public Health
emergency response. My experience
includes Department of Defense
emergency response within various
settings of an active war zone.
I have supported non-profit, state,
federal, and local government
agencies in Law Enforcement/Public
Safety Operations, and Emergency
Management. I have provided advice
and guidance to many corporations
throughout the country and
throughout the state of Florida. As a
traveling Health and Safety instructor I
have supported and taught children
and adults in general and specialized
subjects for over 15 years.
Certified:
Compassion Fatigue Therapist
Compassion Fatigue Educator
Certified Field Traumatologist
American Red Cross Instructor
American Heart Association Instructor
American Safety and Health Instructor
Pending:
Master’s Medical Education M
Overview
27
27
years of professional experience
Work History
American Ambulance, University of Florida, Hospital Corporation of
02.2022 - Current
Non-Emergency/Emergency Operations and Logistics
Basic /Advanced/Critical Care Transportation
Contracts Support, Health Care Systems
HCA/, America Health Systems
Orlando Health, Systems and Advent Health Systems Communications
Department involves scheduling medical and non-medical
transportation
My tasks include patient transportation and care when
working in the field as an Emergency Medical Responder supporting
units in need of assistance.
Safety Instructor / Emergency Service
Swift Safety Institute/Focus Health, Swift
08.2020 - Current
Kelly Educational Services, Polk & Orange County & Osceola Florida
10.2010 - 08.2022
Providing instruction and guidance in various academic subjects within
Orange and Polk County schools
Teaching Pre-k through K-12
Technical
College Medical Training: Providing instructional support, guidance,
safety, and security.
American Red Cross
07.2015 - 08.2020
Telecommunications Telecommunication Specialist
Convergys
10.2015 - 05.2016
Maitland Provided customer service and security monitoring billing operations,
resolved billing questions and concerns, and recognizing and reporting
issues in relation to global fraud and potential fraud victims
Monitored
user and customer access right and privacy while ensuring resource
security using specialty codes and collecting sensitive information such as
Authorized
Emergency Management Communications Specialist
Orange County Public School Board
Orlando, FL
02.2012 - 09.2014
Provided emergency response communications and monitoring for overassigned district locations
Monitoring and recording security and
emergency activities
Acted as a liaison between schools and various
public and private entities, managed surveillance operations, tracking
computerized devices and monitoring asset threat vulnerability
Utilizing
critical knowledge, skills, abilities throughout various emergency service
activities.
Training Officer/ Communications Specialist
Greater Orlando Aviation Authority Communications
08.2007 - 09.2009
Communications Specialist/Police & Security Training
North Carolina State University Public Safety
01.2007 - 08.2008
Duties included lockdown, mutual aid emergency response, patient
monitoring, and hospital emergency operations and response
Storage
and monitoring weapon lockboxes, monitoring blood bank, CCTV
cameras, and alarms
Training and monitoring communications
and support personnel for a six-month evaluation period
Prison Command and Hospital Emergency Management Operations
Services Police Dispatcher
Casselberry, FL
01.1999 - 10.2001
Emergency Medical Technician /Patient Care Technician
Pediatric Services of America, First Choice Pediatrics Pediatric Medical Day Care Services
Orlando, FL
06.1997 - 11.1999
Providing daily medical care and transport for medically needy and
disabled children.
Emergency Medical Technician
Rural Metro Ambulance Services National Registry
Orlando, FL
08.1997 - 01.1999
Non-Emergency Medical Services
Instructor/Instructor Trainer
FDLE FCIC
01.1990
CCRS-Legal & Professional Responsibility Apr 25, 2016
CCRS-Reengagement Crisis Support & Safety Apr 27, 2016
CCRS Resource Linkage/Follow-Up Sep 25, 2016
The Florida Mental Health Act (Baker Act) Feb 12, 2017
Aggression Management Feb 13, 2017
CCRS-Recovery Management Feb 14, 2017
CCRS-Practical Living Skills /Social Development Feb 14, 2017
Professional Life Support for Healthcare Providers Sep 29, 2016
Previous: Clearances: Federal Emergency Management / FEMA
Florida Department of Law Enforcement Over 100 Certificates in Federal Emergency Operations and Response
(Transcript will be provided upon request), /National Crime Information
Center/NCIC /NC State Bureau of
Investigations / SBI, U.S
Military Support (Medical) As a leader and role model “Instructor
Trainer”
Instructing Corporate and Community classes
Provided high-
quality instruction in Health and Safety and Emergency Preparedness
Credit card and bank account information
Dealing with hostile social
engineering, and phishing attacks
Telecommunications provisioning/
programming.
Instructor
Armed Forces, Independent
Service Representative, Operations Specialist
Federal
Employee Health Insurance, Educational/Training, Training Coordinator/ Internal Assistant I
Public Safety & Security Services, Logistics / Communications Specialist
Government Support Specialist, Medical and Law Enforcement
Software, SAP software Criminal Justice Information System (FBI Criminal
Information Services) Driver and Vehicle Information Database DSMV (DAVID)
Accomplishments
Certified and licensed to carry 9mm Glock Fayetteville State University
Florida State Security D (Inactive) Association of Public Safety Communications Training Officer / CTO
Florida State Security G (Inactive) Valencia Public Safety Institute
Florida Concealed Weapons (Active)
Emergency Medical Services Previous Communications Contract Employment and Training
(Reactivation-Pending) AT&T Telecommunication Financial and Technical Support Training
Texas A&M Engineering Extension Homeland Security National Response
National Emergency Training Center US Department of Homeland Security
New Mexico Institute of Mining and Technology
American Public University (Forensics)
Criminal Profiling, Death Investigation
SPECIALIZED TRAINING AND CERTIFICATIONS
Behavioral Health Technician May 9, 2015, Nova Southeastern University/ NOVA
Dr
Kiran C
Patel College of Osteopathic Medicine
Stillness Recovers Recommended Citation, 2022) "Stillness Recovers," be Still: Vol
6, Article 14
Available at: https://nsuworks.nova.edu/bestill/vol6/iss1/14
Timeline
American Ambulance, University of Florida, Hospital Corporation of
02.2022 - Current
Safety Instructor / Emergency Service
Swift Safety Institute/Focus Health, Swift
08.2020 - Current
Telecommunications Telecommunication Specialist
Convergys
10.2015 - 05.2016
American Red Cross
07.2015 - 08.2020
Emergency Management Communications Specialist
Orange County Public School Board
02.2012 - 09.2014
Kelly Educational Services, Polk & Orange County & Osceola Florida
10.2010 - 08.2022
Training Officer/ Communications Specialist
Greater Orlando Aviation Authority Communications
08.2007 - 09.2009
Communications Specialist/Police & Security Training
RC Car Competition Participant at American Society of Mechanical Engineers University of Central FloridaRC Car Competition Participant at American Society of Mechanical Engineers University of Central Florida