Daliana Rodriguez
Miami,FL
Summary
Customer Service Specialist with technical support experience and strong problem-solving skills. Fluent in English and Spanish, with a background in IT (3 years of Computer Engineering studies). Proven ability to handle customer inquiries efficiently, troubleshoot technical issues, and adapt quickly to new tools/systems.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
WSS - Eurostar Inc
Miami, FL
01.2024 - 01.2025
- Lead a team of 15 employees, overseeing daily operations, sales targets, and customer service standards.
- Increased sales by 1.5 % through effective merchandising, staff training, and promotional strategies.
- Coordinated schedules, ensuring efficient time management and prioritization of key meetings.
- Prepared comprehensive reports and presentations for strategic planning sessions, enhancing decision-making processes.
- Streamline store processes to improve efficiency and reduce operational costs.
Assistant Manager
WSS - Eurostar Inc
01.2023 - 01.2024
- As an Assistant Manager overseeing daily operations, staff schedules, and opening/closing procedures.
- Trained and mentored 15 sales associates in customer service best practices, upselling techniques, and store policies.
- Boosted sales performance by 15 % through staff coaching.
- Managed inventory audits, reducing stock discrepancies through improved tracking systems.
- Handled escalated customer complaints, ensuring resolutions aligned with company standards.
- Collaborated with Store Manager on payroll, shift planning, and operational reporting.
Sales Supervisor
Finish Line
01.2022 - 01.2023
- Trained and coached new hires on POS systems, customer engagement, and store policies.
- Monitored and motivated staff to achieve daily/weekly sales goals.
- Assisted management in asset protection initiatives, including auditing high-theft items and reporting suspicious activity.
Education
Computer Engineering -
UCI
La Habana, Cuba01-2022
Bachelor of Science - Computer Engineering
Florida International University
Miami, FL2028
Skills
- Management Skills
- Creativity
- Office management
- Strong problem solver
- Data analysis proficiency
- Customer Focused
- Leadership
- Proficient in technology
Certification
- RBT - Registered Behavior Technician
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Store Manager
WSS - Eurostar Inc
01.2024 - 01.2025
Assistant Manager
WSS - Eurostar Inc
01.2023 - 01.2024
Sales Supervisor
Finish Line
01.2022 - 01.2023
Computer Engineering -
UCI
Bachelor of Science - Computer Engineering
Florida International University