Summary
Overview
Work History
Education
Skills
Websites
Certification
Track Record
Current Objective
Key Focus Areas
Languages
Timeline
Generic

Dalibor Mitic

Belgrade

Summary

  • Technology leader leveraging 20+ years of IT Infrastructure expertise to build successful managed services and drive digital transformation. Combining strategic business planning with deep technical knowledge to deliver exceptional enterprise solutions and customer success. Key Focus Areas:
  • IT Infrastructure & Managed Services Strategy
  • Business Planning & Service Portfolio Development
  • Digital Transformation Leadership
  • Revenue Growth & P&L Management
  • Enterprise Customer Success Track Record: Architected and implemented profitable managed services business plans Developed comprehensive IT infrastructure service portfolios Created scalable delivery models for managed services Expertise in transforming traditional IT infrastructure into revenue-generating managed services, while ensuring operational excellence and customer satisfaction. Skilled in identifying market opportunities, developing service offerings, and creating sustainable business models. Currently seeking senior IT leadership roles where I can leverage my expertise in managed services strategy and business development to drive organizational growth and digital transformation.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Business Development Manager

Saga Beograd
02.2022 - Current
  • Strategic Technology Leader driving business growth through innovative IT solutions and managed services
  • Developing and executing comprehensive IT infrastructure solutions across: Enterprise Networks & Security, Collaboration Platforms, Industrial IoT Solutions, IT Infrastructure Managed Services, IP Technical Security Systems, IP Multimedia Solutions
  • Spearhead development of new business models and revenue streams
  • Drive digital transformation initiatives for enterprise clients
  • Build and nurture C-level relationships as trusted technology advisor
  • Design and implement customer success frameworks
  • Create scalable managed services portfolios
  • Define and execute technology roadmaps
  • Lead solution architecture and innovation initiatives
  • Oversee service delivery and operational excellence
  • Ensure alignment of technical solutions with business objectives
  • Core Competencies: IT Infrastructure Leadership, Strategic Business Development, Enterprise Solution Architecture, Customer Success Management, P&L Responsibility, Stakeholder Management, Technical Sales Leadership, Digital Transformation

Solutions Architect

Saga Beograd
01.2018 - 02.2022
  • Architected and delivered enterprise-scale infrastructure solutions, focusing on: Complex network infrastructure designs (LLD/HLD), Video conferencing and collaboration systems, Technical security solutions, IoT implementations, Infrastructure monitoring systems
  • Led technical discovery and solution design for enterprise clients
  • Developed comprehensive architecture solutions aligned with business objectives
  • Conducted strategic market research to identify emerging technology trends
  • Achieved consistently high customer satisfaction scores through technical excellence
  • Created scalable and repeatable solution frameworks
  • Bridged technical and business requirements to deliver optimal solutions
  • Guided technical teams through complex implementation projects
  • Established technical best practices and design standards
  • Provided technical mentorship and knowledge transfer
  • Ensured solution quality and architectural integrity
  • Areas of expertise: Enterprise architecture, Network infrastructure design, Technical security solutions, Collaboration technologies, IoT Integration, Technical documentation

Senior System Engineer

Saga Beograd
02.2012 - 01.2018
  • Led technical support and maintenance teams for enterprise voice solutions
  • Managed end-to-end implementation of complex Cisco infrastructure projects
  • Served as technical team leader for customer support operations
  • Designed and deployed enterprise-grade Cisco solutions including: IP Telephony and Unified Communications, Video Conferencing and Collaboration Systems, Edge Computing and Network Infrastructure, Physical Security and Access Control Systems
  • Provided expert pre-sales technical consultation
  • Conducted technical discovery and requirements analysis
  • Developed custom solution proposals
  • Delivered technical presentations to C-level stakeholders
  • Areas of Expertise: Cisco Network Infrastructure, Enterprise Voice Solutions, Technical Team Leadership, Project Implementation, Customer Support Management, Technical Consulting

Technical Support Engineer

TeleGroup Ltd
01.2005 - 01.2012
  • Led strategic migrations from legacy PBX to VoIP solutions
  • Designed and implemented enterprise-grade VoIP architectures
  • Successfully managed complex telecommunications transformation projects
  • Provided expert support for enterprise PBX systems: AASTRA Communications Systems, Nortel Enterprise Solutions, Panasonic Business Systems
  • Spearheaded large-scale IP telephony migration initiatives
  • Designed hybrid solutions enabling seamless transitions
  • Developed migration strategies minimizing business disruption
  • Established new VoIP infrastructure standards
  • Conducted technical assessments and feasibility studies
  • Created detailed migration roadmaps
  • Provided strategic recommendations for technology adoption
  • Ensured business continuity during system transitions
  • Notable Achievements: Successfully migrated 1000+ users to IP telephony platforms, Reduced telecommunications costs through VoIP implementation, Maintained 99.9% system uptime during transitions, Developed best practices for enterprise voice migrations

Field Engineer

Vrh inženjering
09.2003 - 01.2005
  • Responsible for key PBX Panasonic systems

Education

Batchelor - Telecommunications

ICT College of Vocational Studies
Univerzitet U Beogradu / University Of Belgrade
01-2007

Skills

  • Enterprise Solutions
  • Stakeholder Management
  • P&L Management
  • Business development
  • Strategic planning
  • Customer success management
  • Product knowledge
  • Document management

Certification

  • CCNA
  • Cisco IoT Essentials for System Engineers
  • Cisco Certified Network Professional Collaboration (CCNP Collaboration)
  • Certified Customer Success Manager (CCSM) Level 1
  • Business Development Foundations

Track Record

  • Architected and implemented profitable managed services business plans
  • Developed comprehensive IT infrastructure service portfolios
  • Created scalable delivery models for managed services

Current Objective

Currently seeking senior IT leadership roles where I can leverage my expertise in managed services strategy and business development to drive organizational growth and digital transformation.

Key Focus Areas

  • IT Infrastructure & Managed Services Strategy
  • Business Planning & Service Portfolio Development
  • Digital Transformation Leadership
  • Revenue Growth & P&L Management
  • Enterprise Customer Success

Languages

English
Full Professional

Timeline

Business Development Manager

Saga Beograd
02.2022 - Current

Solutions Architect

Saga Beograd
01.2018 - 02.2022

Senior System Engineer

Saga Beograd
02.2012 - 01.2018

Technical Support Engineer

TeleGroup Ltd
01.2005 - 01.2012

Field Engineer

Vrh inženjering
09.2003 - 01.2005

Batchelor - Telecommunications

ICT College of Vocational Studies

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Dalibor Mitic