Dalila Hilliard
Summary
Dynamic individual with hands-on experience from working in a warehouse and movie theater. I have a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
920 W. Taylor Rd. Romeoville, IL 60446
07.2024 - 09.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Crew Member
Cinemark
3340 Mall Loop Dr. Joliet, Il 60431
09.2021 - 08.2023
- Worked at the box office (selling tickets), podium (scanning tickets), cleaning around our facility, cleaning theaters, preparing food/handling food, and cashier.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Saint Xavier University
Chicago, IL05.2026
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Loading and unloading
- Adaptable to change
- Stacking Packages
- Truck loading and unloading
- Workplace Cleanliness
- Sorting Packages
- Label Reading
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Store Opening and Closing
- Valid Driver's License
- Complex Problem-Solving
- Cooking
- Telephone Etiquette
- Cleaning and organization
- Critical Thinking
- Cleaning and sanitation
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Package Handler
FedEx
07.2024 - 09.2024
Crew Member
Cinemark
09.2021 - 08.2023
High School Diploma -
Saint Xavier University