Dalila Martinez
Roselle,NJ
Summary
Dynamic professional with proven expertise in relationship management and cash handling at Wells Fargo Bank, N.A. Recognized for enhancing customer satisfaction through exceptional bilingual communication and operational integrity. Adept at managing ATM operations and fostering positive client interactions, contributing to branch sales growth and a secure banking environment.
Overview
19
19
years of professional experience
Work History
Teller
Wells Fargo Bank, N.A
Elizabeth, NJ
08.2012 - 06.2021
- Processed deposits, withdrawals, payments, and cash advances for customers daily with accuracy.
- Established and nurtured relationships with current and potential customers, providing exceptional bilingual service.
- Educated clients on bank products and collaborated with bankers to enhance branch sales opportunities.
- Assisted management in maintaining operational integrity of the branch, focusing on risk management.
- Managed ATM operations, including cash deposit pulls, replenishment, and issue resolution.
- Preparing, receiving, and releasing incoming and outgoing branch cash shipments.
- I stepped in to support the management team in the absence of the Service Manager.
Family Babysitter
Little Family
Short Hills, New Jersey
09.2002 - 08.2009
- Maintained a safe and clean environment for children's play areas.
- Monitored children's behavior, promoting positive interactions among peers.
- Responded promptly to children's needs, ensuring comfort and well-being.
- Provided a safe, nurturing environment for the children while parents were away.
- Prepared meals according to instructions given by parents.
- Put babies down for naps or bedtime routines following parent's instructions.
- Took children out on walks or to playgrounds to encourage physical activity.
- Assisted children in developing good hygiene habits such as brushing teeth and washing hands.
- Changed diapers as needed.
- Communicated regularly with parents about any changes in routine or behavior observed in their children.
- Read books to the kids before bedtime or during quiet time.
Education
Associate’s degree - Business Administration
Essex County College
Newark, NJSkills
- Relationship management
- Positive attitude
- Communication skills
- Cash handling
- ATM operations
- Transaction auditing
Languages
Spanish
Professional
Timeline
Teller
Wells Fargo Bank, N.A
08.2012 - 06.2021
Family Babysitter
Little Family
09.2002 - 08.2009
Associate’s degree - Business Administration
Essex County College
Similar Profiles
Troy ClementTroy Clement
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)
Suelen OliveiraSuelen Oliveira
VP Lead Compliance Officer – Enterprise Functions at Wells Fargo Bank N.A.VP Lead Compliance Officer – Enterprise Functions at Wells Fargo Bank N.A.
RUSS LUTHERRUSS LUTHER
Equipment Finance-Senior Lease Administrator at Wells Fargo Bank N.A.Equipment Finance-Senior Lease Administrator at Wells Fargo Bank N.A.
Josh CentersJosh Centers
Associate Personal Banker at Wells Fargo Bank, N.A.Associate Personal Banker at Wells Fargo Bank, N.A.
Amirah SargeantAmirah Sargeant
Customer Order Management at LVMHCustomer Order Management at LVMH