DALILA SOSA
Chicago
Summary
Dynamic Fraud Prevention Analyst with a proven track record at Parkway Bank and Trust, excelling in fraud detection and regulatory compliance. Skilled in data analysis and customer due diligence, I effectively managed a portfolio of fraud cases, ensuring timely resolutions while enhancing operational efficiency through meticulous attention to detail.
Overview
20
20
years of professional experience
Work History
Fraud Prevention Analyst/Legal Assistant
Parkway Bank and Trust
Hardwood Heights
08.2021 - Current
- Monitored customer accounts for suspicious activity to identify potential fraud cases.
- Conducted research on industry trends and best practices related to fraud prevention techniques.
- Conducted periodic audits of fraud prevention controls to ensure their effectiveness and compliance with regulatory standards.
- Performed due diligence reviews on new customers' applications prior to account opening process completion.
- Opened investigations into issues brought up by individuals in community.
- Assessed financial transactions for any discrepancies or inconsistencies in order to prevent fraudulent activities.
- Served as primary contact for fraud claim inquiries.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Tracked chargeback activity to identify best practices for determining fraud.
- Reviewed customer complaints related to suspected fraudulent activities.
- Reported suspicious activities or irregularities directly to senior management team members.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Scanned physical documents into electronic format for storage in a secure database system.
- Organized legal documents in company filing systems and databases.
- Coordinated the distribution of legal materials to other parties as required.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Reviewed legal documents for accuracy and completeness.
Escrow Adminstrator
Wintrust Bank
Rosemont
07.2020 - 08.2022
- Prepared comprehensive reports on various projects for management review.
- Executed basic bookkeeping tasks, reconciling accounts receivable and payable.
- Established specific project goals to measure progress and evaluate outcomes.
- Monitored emails, sorted mail, and distributed correspondence effectively.
- Managed daily office operations, ensuring efficient workflow and compliance with policies.
- Addressed customer complaints promptly and professionally.
- Followed up on customer accounts to resolve unpaid or overdue escrow accounts.
- Received recognition from management for delivering exceptional customer service.
Auditor/Payroll Specialist
Abc Plumbing, Heating & Cooling
Arlington Heights
12.2019 - 07.2020
- Ensured timely completion of all assigned tasks within set deadlines.
- Processed weekly and monthly payroll accurately and punctually.
- Investigated and resolved billing issues to optimize cash flow and reduce liabilities.
- Maintained confidential employee payroll records with the highest security standards.
- Compiled data from timesheets to validate hours worked and pay rates.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Responded to employee inquiries regarding payroll and timekeeping processes.
- Utilized payroll software to enhance payroll processing efficiency and report generation.
Retail Operations Administrator
MB Financial Bank N.A.
Rosemont
01.2015 - 05.2019
- Company Overview: MB Financial Bank is a customer-driven company and views every customer contact as an opportunity to add value and enhance our relationship.
- Monitor accounts overdrawn, follow policy to collect prior to charge off, collect monies after being charged-off and update customers ‘credit report.
- Also, investigate customers’ disputes on the Credit Report Agency.
- In addition, monitor quality control with the third party services that provide collections and checks products for customers.
- Created new procedures for direct/indirect disputes to be compliant with the Fair Credit Reporting Act to avoid one millions of dollars penalties.
- Revised Charged-off System manuals to include self-reviews, statuses reported on Credit Reporting Agency, and troubleshooting resulting in accurate reconciliation process.
- Audited third party check vendor resulting in creation of new procedures including general ledgers reconciling, customer charge validation, and account updated verification.
- Participated on a project team that refunded customers on overcharged check orders.
- MB Financial Bank is a customer-driven company and views every customer contact as an opportunity to add value and enhance our relationship.
Telephone Banker Supervisor
MB Financial Bank N.A.
Rosemont
01.2005 - 01.2015
- Answered customer calls and assisted with questions on bank, internet banking or loan accounts.
- Resolved escalated concerns.
- Trained and coached new representatives.
- Met and exceeded monthly team and individuals goals on quantity and quality.
- Resolved training guidelines to ensure accurate and consistent information was provided to customers.
- Created managerial meetings to identify and resolve reoccurring issues.
Education
Bachelor of Arts - Business Administration
Elmhurst University
Elmhurst, IL05-2021
A.A. - Business
City Colleges of Chicago
Chicago, IL12.2019
Skills
- Fraud detection and risk assessment
- Regulatory compliance
- Customer due diligence
- Data analysis and reporting
- Attention to detail
- Banking operations
- Financial statement analysis
Timeline
Fraud Prevention Analyst/Legal Assistant
Parkway Bank and Trust
08.2021 - Current
Escrow Adminstrator
Wintrust Bank
07.2020 - 08.2022
Auditor/Payroll Specialist
Abc Plumbing, Heating & Cooling
12.2019 - 07.2020
Retail Operations Administrator
MB Financial Bank N.A.
01.2015 - 05.2019
Telephone Banker Supervisor
MB Financial Bank N.A.
01.2005 - 01.2015
Bachelor of Arts - Business Administration
Elmhurst University
A.A. - Business
City Colleges of Chicago