Dalilah Aguilar
Baytown,TX
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Baytown Gainz Gym
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management, calls.
Retail Solution Specialist - In Store and Remote
Verizon
01.2020 - 01.2021
- Welcome customers warmly, actively listen to their needs, and engage in conversations to understand their technology requirements.
- Address customer inquiries, resolve issues, and ensure customer satisfaction. Assist with account activations, upgrades, and troubleshooting device issues.
- Inform customers about current promotions, discounts, and bundle options. Upsell additional products or services as appropriate.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
No Degree - Data Analytics
Western Governors University
Salt Lake City, UT08.2026
High School Diploma -
Robert E Lee High School
Baytown, TX06.2018
Skills
- Computer Proficiency
- Data Entry and Documentation
- Customer Service Communication
- Product Knowledge
Timeline
Customer Service Representative
Baytown Gainz Gym
02.2021 - Current
Retail Solution Specialist - In Store and Remote
Verizon
01.2020 - 01.2021
No Degree - Data Analytics
Western Governors University
High School Diploma -
Robert E Lee High School