Overview
Work History
Education
Skills
Timeline
Generic

Dalilah Aguilar

Baytown,TX

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Baytown Gainz Gym
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated account information to maintain customer records.
  • Promoted available products and services to customers during service, account management, calls.

Retail Solution Specialist - In Store and Remote

Verizon
01.2020 - 01.2021
  • Welcome customers warmly, actively listen to their needs, and engage in conversations to understand their technology requirements.
  • Address customer inquiries, resolve issues, and ensure customer satisfaction. Assist with account activations, upgrades, and troubleshooting device issues.
  • Inform customers about current promotions, discounts, and bundle options. Upsell additional products or services as appropriate.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

No Degree - Data Analytics

Western Governors University
Salt Lake City, UT
08.2026

High School Diploma -

Robert E Lee High School
Baytown, TX
06.2018

Skills

  • Computer Proficiency
  • Data Entry and Documentation
  • Customer Service Communication
  • Product Knowledge

Timeline

Customer Service Representative

Baytown Gainz Gym
02.2021 - Current

Retail Solution Specialist - In Store and Remote

Verizon
01.2020 - 01.2021

No Degree - Data Analytics

Western Governors University

High School Diploma -

Robert E Lee High School

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Dalilah Aguilar