Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalilah Ramos

Houston

Summary

My 5-year experience as a server has allowed me to develop strong interpersonal and communication skills, enabling me to effectively collaborate with both customers and colleagues. Additionally, it has also enhanced my attention to detail and ability to work under pressure, ensuring consistently high-quality products, and customer satisfaction. Along with my practical experience, I possess a range of soft and hard skills that are essential for success in this role. I am highly organized, proactive, and able to prioritize tasks effectively. Moreover, my ability to adapt quickly to changing circumstances, and my strong problem-solving skills, enable me to handle challenging situations with ease.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Verde Garden- The Kirby Group
Houston
06.2024 - Current
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Engaged with customers to provide excellent service.
  • Developed cocktail recipes in line with seasonal offerings.
  • Adhered to safety and sanitation guidelines consistently.
  • Attended regular training sessions to stay updated on new products or trends.
  • Effectively multitasked within fast-paced environment.

Server/Hostess/ Expo

Izakaya Houston
02.2022 - 02.2023
  • Upheld high sanitation and safety standards while delivering and serving food
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Handled as many as 7 tables at once with high service quality while controlling the flow of food from the kitchen to the dining table
  • Answered phones and took phone orders for customer pick up or delivery
  • Cleaned and reset tables quickly between each customer group
  • Kept hostess team informed of table progression and availability
  • Assisted bartender with managing deliveries to customers in different sections
  • Fostered fun atmosphere and family-style work environment

Server/ Expo

Tacos Mexicanos Pensacola
10.2020 - 04.2021
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Bagged and packaged customer orders and purchases
  • Solved complaints by customers and issued credits for returned merchandise
  • Recognized for providing efficient service with high degree of accuracy

Barista

Starbucks Pensacola
10.2019 - 06.2020
  • Thoroughly learned all drink and food preparations to offer customers detailed descriptions. Made and served specialty coffee and tea beverages
  • Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers
  • Maintained clean and sanitized workstation and complied with health and safety guidelines
  • Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
  • Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
  • Helped customers decide on menu items with knowledgeable suggestions
  • Kept supplies and retail products well-stocked and organized in fresh, engaging displays
  • Connected with customers and gave each person positive experience to promote long-term loyalty
  • Maintained cash resources by accurately processing payments and computing sales prices

Retail Sales Associate/ Fulfilment

Target Pensacola
02.2019 - 09.2019
  • Interacted with customers, providing information and top-notch customer service
  • Uphold company-specific standards for merchandise presentation of best apparel and equipment brands in sporting goods
  • Escorted customers to appropriate merchandise
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Inventoried merchandise every week and investigated discrepancies to keep an accurate count of each product type

Cashier/Court Monitor/Trainor/ Party Host

Skyzone Trampoline Park Pensacola
07.2017 - 02.2019
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Greeted all customers and provided prompt and friendly service
  • Ensured the safety of each guest by enforcing rules regarding where, when, and how to properly jump on trampolines
  • Made guests feel welcome and happy even during busy periods with long wait times
  • Worked well with kitchen, management and serving staff to coordinate efficient service
  • Coordinated effective schedules for recreational groups using the same facilities
  • Enticed customers to try games and rides using fun, upbeat personality
  • Promoted teamwork, customer focus, and commitment to meet performance metrics
  • Followed training curriculum that emphasized expectations for an exceptional team associate

Education

Bachelor of Medical Biology -

Houston Community College
Houston
08-2027

Diploma -

Pensacola Catholic High School
Pensacola
05.2019

Skills

  • Problem Solving
  • Fast Learner
  • Customer Service
  • Communication
  • Adaptability
  • Team Player

Timeline

Bartender/Server

Verde Garden- The Kirby Group
06.2024 - Current

Server/Hostess/ Expo

Izakaya Houston
02.2022 - 02.2023

Server/ Expo

Tacos Mexicanos Pensacola
10.2020 - 04.2021

Barista

Starbucks Pensacola
10.2019 - 06.2020

Retail Sales Associate/ Fulfilment

Target Pensacola
02.2019 - 09.2019

Cashier/Court Monitor/Trainor/ Party Host

Skyzone Trampoline Park Pensacola
07.2017 - 02.2019

Bachelor of Medical Biology -

Houston Community College

Diploma -

Pensacola Catholic High School