Dalilys Negron Vega

• Capitalize consistently customer satisfaction and loyalty by promptly addressing concerns and providing accurate and personalize solutions.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Increased sales through effective upselling techniques and in-depth product knowledge. Converting the Store 4SBD into a High Volume location.
• Boosted individual sales by 20% through strategic upselling and personalized recommendations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Resulting in a 2% increase foot traffic conversion.

• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Ensured effective customer communication to maintain customer satisfaction and loyalty.

• Dean's List

Honor Roll