Eliseo Coria
Tarzana,CA
Summary
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals.
Overview
14
14
years of professional experience
Work History
Retail Associate Manager
T-Mobile
07.2015 - Current
- Exceeded sales quotas by 40%
- Trained employees in suggested selling and merchandising techniques to meet sales quotas
- Upheld company customer service standards to provide customers with outstanding service and friendly environment
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
- Created employee work schedules via Kronos for optimum coverage
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Composed and implemented strategies focused on increasing store sales and customer satisfaction
- Tracked daily cash handling, reconciled sales and prepared bank deposits
- Audited store operations and records and resolved discrepancies
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
Team Sales Lead
Skyewireless LLC. T-Mobile
08.2014 - 07.2015
- Supported sales account managers by providing accurate and detailed reports
- Assisted in development of monthly sales goals to motivate team and drive business objectives
- Expanded sales revenues by identifying opportunities, booking appointments and executing customized marketing plans
- Trained, coached, and mentored new sales associates for maximum performance
- Handled cash register operations and customer transactions to process payments
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Provided exceptional customer service to foster client loyalty and satisfaction
- Greeted customers and provided product advice to increase sales
- Coordinated and participated in store meetings for product training sessions and sales agendas
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines
Apprentice Plumber
Delgado Plumbing
05.2013 - 07.2014
- Replaced pipes for home or building to provide as Fresh Water, Waste Line and Gas Line
- Assisted licensed plumbers in installation and repair of plumbing systems for toilet, shower, sink, and tub
- Cleaned pipes and drains with Hydro Jet Machine and Snake Machine
- Installed plumbing systems and fixtures in residential and commercial properties
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing
- Inspected and tested existing plumbing systems for compliance with building codes
- Independently worked on projects, while offering process coordination and cooperation with other teams
- Repaired and maintained diverse piping systems according to project specifications
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance
High Value Clerk/Loss Prevention
UPS
03.2012 - 05.2013
- Supervised Loads of Packages being delivered, received, scanned, and reshipping packages to the correct route
- Maintained mailroom supply inventories, high estimated purchased orders and vendor supplies
- Proficient in UPS tracking software
- Worked effectively in fast-paced environments
Management of Fulfilled Orders Received
Megawine Inc
02.2010 - 04.2013
- Selected and filled orders from stock to fulfill customer requirements
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
- Loaded packages in delivery trucks to assist with physical delivery of products to customers
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Supervised and trained new staff in performing census
Education
High School Diploma -
Canoga Park High School
06.2009
Skills
- Management Skills
- Leadership
- Proficient in Microsoft
- Proficient in Excel
- Proficient in Powerpoint
- Communication Skills
- Bilingual in Spanish
- Customer Service
- Data Analytics
Timeline
Retail Associate Manager
T-Mobile
07.2015 - Current
Team Sales Lead
Skyewireless LLC. T-Mobile
08.2014 - 07.2015
Apprentice Plumber
Delgado Plumbing
05.2013 - 07.2014
High Value Clerk/Loss Prevention
UPS
03.2012 - 05.2013
Management of Fulfilled Orders Received
Megawine Inc
02.2010 - 04.2013
High School Diploma -
Canoga Park High School
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