Dalines Rodriguez
Orlando,FL
Summary
Customer-Focused and detail orientated Customer Service Representative with over 5 years of experience. With excellent communication skills in English and Spanish. Experienced Costumer Service Professional in search of a position that allows for the application of excellent retention, communication and organization skills while providing customers with a high level of support! Costumer service professional committed to balancing company goals while helping all costumers find satisfactory solutions. Costumer orientated, friendly, with years of experience serving high-quality service in a fast-paced environment. Excellent communicator with multi- tasking abilities and organized, patient and manage time effectively. Offering the ability to handle high volume calls, while resolving costumer complaints in a professional manner. Looking to apply my technical support experience with Microsoft software. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet Clerk
Avis Budget Group
Orlando, FL
06.2023 - 12.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized vehicle inventory records to ensure availability for customers.
- Assisted in managing rental agreements, ensuring compliance with company policies.
- Coordinated vehicle preparation and cleanliness standards before customer pickups.
Home Health Caregiver
Katie’s Care
Oviedo, FL
01.2021 - 07.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented client health changes for care team review.
- Administered medications as prescribed, maintaining accurate records.
Customer Service Professional
H & R Block
Orlando, FL
12.2019 - 2023
- Greeted visitors into office.
- Answered phones and related messages.
- Scheduled costumers appointments.
- Assisted in signing in/out guests.
- Responded quickly to emails and incoming request.
Cashier
Dunkin' Donuts
Orlando, FL
03.2017 - 11.2019
- Opened and closed store.
- Greeted costumers and listened to costumers needs and orders.
- Assisted customers with returns and exchanges.
- Collected payments and balanced registers.
- Resolved guest complaints.
Education
High School Diploma - College
Florida Career Institute
Orlando, FL03.2023
Medical Assistant
Florida Career Institute
Orlando, FL2023
Skills
- Customer Support
- Conflict Resolution
- Problem Solving
- Active Listening
- Handling Customer Complaints
- Customer Satisfaction Focus
- Relationship Building
- Remote Communication (email, chat, phone support)
- Data Entry
- CRM Software (Customer Relationship Management systems)
- Microsoft Office / Google Workspace
- Online Chat Support
- Ticketing Systems
- Basic Computer Troubleshooting
- Time Management
- Multitasking
- Attention to Detail
- Self-Motivation
- Working Independently
- Meeting Deadlines
- Clear Written Communication
- Professional Phone Etiquette
- De-escalating Difficult Situations
- Empathy & Patience
- Positive Attitude
Certification
- CPR & A.E.D. Certification Present
- Safe Sleep Practices in Child Care Present
- Health and Nutrition in the School Readiness Program Present
- Child Care Facility Rules and Regulations Present
- Transportation Safety in Child Care Programs Present
- Safety Practices in the School Readiness Program Present
- First Aid Certification
- Driver's License
Languages
Spanish - Fluent
English - Fluent
Timeline
Fleet Clerk
Avis Budget Group
06.2023 - 12.2025
Home Health Caregiver
Katie’s Care
01.2021 - 07.2023
Customer Service Professional
H & R Block
12.2019 - 2023
Cashier
Dunkin' Donuts
03.2017 - 11.2019
High School Diploma - College
Florida Career Institute
Medical Assistant
Florida Career Institute