Dalisha Roberts

• Oversee and managed professional of the department with co-pay, charge entry and account reconciliation and administer RN’s and providers with documenting vitals’, IV assessments, adult PCG, residents, MAR, Care Plan, Education and Navigator and that assisted providers and residents on how to place medication, procedure orders and non-patient transport.

• Identified and gathered business goals and requirements from user community; analyzed and translated customers business requirements into technical requirement and functional specification for system design and implementation.

• Assisting Providers and PA’s how to place orders and how to do a future order and Hold orders as well as how to discharge / transfer and readmit a patient in the hospital or into another facility.

• Assisted in maintaining patient records using electronic health record (EHR) systems.
• Supported data entry and verification processes for accurate health information management.
• Collaborated with healthcare staff to ensure compliance with privacy regulations and standards.
• Conducted routine audits of medical records to identify discrepancies and improve accuracy.

• Assisted HIM team with EHR data management, chart audits, and compliance reporting.
• Performed quality checks on medical records to ensure accurate coding and complete documentation.
• Supported EHR user training sessions and observed implementation strategies for workflow improvement.
• Maintained confidential patient information in compliance with HIPAA and organizational policies.

• Coordinated patient scheduling to optimize clinic flow and reduce wait times.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Processed insurance claims efficiently, ensuring timely reimbursements for services rendered.
• Managed incoming phone calls, providing information and directing inquiries to appropriate staff.