DALITA KHOURY
Philadelphia,USA
Summary
Administrative professional focused on arts and education programs. Manages student recruitment, contract processes, and staff development to support program growth. Directs diverse teams and leverages CRM reporting to drive enrollment and operational improvements.
Overview
1
1
Certification
11
11
years of professional experience
Work History
ASSISTANT DIRECTOR OF CONTINUING EDUCATION & COMMUNITY PROGRAMS
MOORE COLLEGE OF ART & DESIGN
05.2021 - Current
- Lead the administration and operations of youth and adult programs, managing more than 50 faculty, program staff, and student workers.
- Recruit, interview, hire, onboard, train, supervise, and mentor program faculty, staff, and student workers, fostering a collaborative, high-performing team committed to student success and program excellence.
- Ensure compliance with institutional hiring policies and youth program regulations by managing HR onboarding requirements and child abuse clearance processes for instructional staff.
- Develop and implement data-informed strategies by analyzing enrollment trends, audience surveys, market research, and customer insights to strengthen programs and identify new growth opportunities.
- Build and maintain comprehensive reporting systems to track inquiries, enrollment, conversion, retention, and program performance, providing leadership with actionable data to support strategic planning
- Partner with institutional stakeholders to support recruitment initiatives.
- Represent college at informational sessions, community events, and high school classrooms.
- Oversee administrative functions for student recruitment, registration, customer service, and enrollment management, ensuring efficient and student-centered processes.
- Collaborate with Marketing to develop recruitment campaigns across digital, print, email, website, and social media platforms that increase program visibility and engagement.
- Leverage technology platforms, including SLATE, Enrole, Financial Edge, Raiser's Edge, and Microsoft Office Suite, to streamline operations and improve reporting
GARDEN GUIDE
PHILADELPHIA'S MAGIC GARDENS
04.2018 - 01.2021
- Managed front desk and point-of-sale operations, processing ticket, membership, tour, and retail merchandise sales while delivering exceptional customer service.
- Led public and private guided tours, interpreting the site's history for audiences of all ages.
- Monitored and maintained the historic site throughout daily operations, ensuring visitor safety, preservation standards, and compliance with site policies.
- Assisted with exhibition installation, including artwork preparation, and gallery setup
- Supported the planning and execution of public programs, private events, and special events
DEPARTMENT ASSISTANT
DREXEL UNIVERSITY
09.2018 - 03.2019
- Provided front desk support for Department of Entertainment & Arts Management, assisting faculty, staff, students, and visitors.
- Managed departmental calendars by setting faculty meetings, appointments, and shared-space reservations.
- Arranged travel, event logistics, and departmental activities for faculty and staff.
- Assisted with monthly expense reports and budget records.
DRIVER SUPPORT REPRESENTATIVE
UBER TECHNOLOGIES, INC.
04.2016 - 08.2017
- Managed driver accounts, resolved issues, and maintained accurate records
- Guided new driver-partners through the onboarding process, providing training, resources, and support
- Produced and distributed a weekly regional newsletter to communicate operational updates and policies
- Managed Lost & Found operations, maintaining inventory records and training new employees on established procedures and customer service standards.
- Collaborated with cross-functional Operations teams to coordinate events, recruit new driver-partners, and identify process improvements that enhanced operational efficiency.
Education
MS - ARTS ADMINISTRATION
DREXEL UNIVERSITY
BA - PHILOSOPHY
BOSTON UNIVERSITY
Skills
- Student recruitment
- Faculty & staff management
- Budget oversight
- Event planning
- Staff development
- Recruitment and hiring
- Contract management
- Project management
- Team operations
- Survey analysis
- CRM systems
Certification
YOUTH MENTAL HEALTH FIRST AID
Volunteer Experience
HAYP POP UP GALLERY: YEREVAN, ARMENIA, 2017-2018
- Wrote critical essays on art exhibits for third party publications and crafted original blog posts, Soviet Armenian Observatory That Held First Conference on Alien Communication Transformed into Art Space
- Conducted in depth research on concepts for future project themes and funding opportunities, Supervised and maintained art exhibitions
REANIMANIA INTERNATIONAL FESTIVAL: YEREVAN, ARMENIA, 2017-2018
- Organized and archived films for international animation film & comics art festival
- Managed film viewings for up to 100 people
STATE TOURISM COMMITTEE: YEREVAN, ARMENIA, 2017-2018
- Wrote articles and created social media content to encourage tourism in Armenia
Timeline
ASSISTANT DIRECTOR OF CONTINUING EDUCATION & COMMUNITY PROGRAMS
MOORE COLLEGE OF ART & DESIGN
05.2021 - Current
DEPARTMENT ASSISTANT
DREXEL UNIVERSITY
09.2018 - 03.2019
GARDEN GUIDE
PHILADELPHIA'S MAGIC GARDENS
04.2018 - 01.2021
DRIVER SUPPORT REPRESENTATIVE
UBER TECHNOLOGIES, INC.
04.2016 - 08.2017
MS - ARTS ADMINISTRATION
DREXEL UNIVERSITY
BA - PHILOSOPHY
BOSTON UNIVERSITY