Daliyah Reid
Bloomfield,CT
Summary
My workplace qualities consist of dedication, commitment, discipline and results.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs, ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
Mount Vernon Animal Shelter
Mount Vernon, NY
06.2022 - 08.2022
- Provided quality care to the animals
- Helped pursue placement options for the animals
- Assisted in animal care and maintenance tasks to ensure well-being.
- Learned and applied safety protocols in handling animals effectively.
- Provided support during adoption events, enhancing community engagement.
- Managed to care for multiple animals at once
Volunteer
Catskill Animal Sanctuary
Ulcer County, NY
10.2021 - 10.2021
- Organized and cleaned animal living areas
- Helps in the maintenance of the animals (trimmed hurtful and overgrown hooves, fed the animals, etc)
- Conducted daily health checks on animals to monitor conditions.
- Assisted with daily animal care, including feeding, grooming, and exercising shelter animals.
Cashier/Packer
Stop and Shop
Mamorneck, NY
02.2021 - 02.2021
- Operated cash register
- Directed Customers to inventory of certain stocks
- Responsible for the well-being/state of designated spot against the spread of COVID (involves sweeping and wiping down register after each customer)
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored cash drawer accuracy, ensuring proper handling of cash and credit transactions.
Gyro Slinger/Gyro Expert
Niko's Cafe
Albany, NY
08.2021 - 08.2023
- Operated cash register, prepare all food as well as cook
- Creates a friendly relationship between customers
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health standards.
- Engaged with customers, addressing inquiries and providing recommendations to enhance dining experience.
- Assisted in training new staff on menu items and customer service protocols.
- Monitored inventory levels and reported shortages to management for restocking purposes.
Resident Assistant
University at Albany
Albany, NY
08.2021 - 05.2025
- Attend Staff/All-Staff Meetings
- Obliged in my daily duties of hosting meetings and programs, performing health checks of residents as well as assisting all complications and handling the office
- Department of Residential Life
- Provided assistance to residents in resolving conflicts and addressing concerns effectively.
- Conducted regular floor meetings to foster communication and gather feedback from residents.
- Enforced university policies and procedures to maintain a safe living environment.
- Collaborated with campus resources to provide support services for residents' academic success.
- Assisted in the development of educational programs promoting personal growth and wellness among residents.
- Supported new residents during move-in process, enhancing their transition experience on campus.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Call Center Customer Service Representative
Office of Student Financial Aid
Albany, NY
05.2023 - 04.2024
- Use of data services (Microsoft)
- HIPAA
- To provide helpful services for students and parents regarding their aid
- Assisted students in understanding financial aid processes and eligibility requirements.
- Responded to inquiries via phone and email, providing accurate information on financial aid options.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Cashier/Customer Service
Pet Supplies Plus
Albany, NY
08.2022 - 10.2023
- Provided excellent service to customers
- Was Responsible for inventory management
- Hosted pet events for 'neighbors' in the community
- Managed cash drawer, ensuring accurate daily balances and accountability.
- Assisted customers with product selection, enhancing their shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
Cashier
Stop and Stop
Mount Vernon, NY
12.2020 - 01.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Trained new employees on operating cash registers effectively
Nursing Program
West Haven High School
West Haven, CT
08.2019 - 03.2020
- Assisted elderly care provider in the local rehabilitation center
- Was responsible for changing bedsheets for patients as well as provide them with food
- Properly perform bed baths for patients who are unable to move into the shower
- A program designed to help students receive their CNA certification ( discontinued due to COVID)
- Nursing Program would normally require 2-3 hours of CNA training at a local nursing home called Apple Rehab
Chipotle Crew Member
Chipotle Mexican Grill
West Haven, CT
09.2019 - 02.2020
- Processed over 40 cash/credit transactions daily.
- Answered questions regarding food products
- Solved complaints by costumers and issued credits for returned merchandise.
- Make sure all costumers were both satisfied and happy
- Greeted all costumers and provided prompt and friendly service.
- Operated kitchen equipment efficiently, maintaining high food safety and quality standards.
- Trained new crew members on operational procedures and customer service best practices.
- Maintained cleanliness and organization of workstations, contributing to a safe environment.
- Assisted in inventory management, tracking stock levels to minimize waste and ensure availability.
Daycare Assistant (Volunteer)
Tutor Time
West Haven, CT
09.2018 - 04.2019
- Supervised and ensured the safety of children during indoor and outdoor activities
- Provided nurturing care to infants, including feeding, diapering, and soothing
- Engaged children in educational games, arts and crafts, and storytime sessions to promote cognitive development
- Maintained a clean and organized classroom environment to facilitate learning
- Supported children with daily routines such as nap time, mealtime, and bathroom breaks
Education
Bachelor's degree - Biology
University at Albany
Albany, NY05.2024
High school diploma or GED - N/A
West Haven High School
West Haven, CT06.2020
Skills
- Medical terminology
- Leadership Development
- Direct support
- Organizational skills
- Multitasking
- HIPAA
- Event Planning
- Administrative experience
- Experience with children
- Problem-solving
- Organized and efficient
- Teamwork and collaboration
- Positive attitude
- Adaptability and dependability
- Computer skills
Accomplishments
- Collaborated with team of housing managers in the development of multiple student engagement events.
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR Certification
- Driver's License, 2022-02-01, 2025-09-30
- First Aid Certification
Languages
English
Timeline
Call Center Customer Service Representative
Office of Student Financial Aid
05.2023 - 04.2024
Cashier/Customer Service
Pet Supplies Plus
08.2022 - 10.2023
Volunteer
Mount Vernon Animal Shelter
06.2022 - 08.2022
Volunteer
Catskill Animal Sanctuary
10.2021 - 10.2021
Gyro Slinger/Gyro Expert
Niko's Cafe
08.2021 - 08.2023
Resident Assistant
University at Albany
08.2021 - 05.2025
Cashier/Packer
Stop and Shop
02.2021 - 02.2021
Cashier
Stop and Stop
12.2020 - 01.2021
Chipotle Crew Member
Chipotle Mexican Grill
09.2019 - 02.2020
Nursing Program
West Haven High School
08.2019 - 03.2020
Daycare Assistant (Volunteer)
Tutor Time
09.2018 - 04.2019
Bachelor's degree - Biology
University at Albany
High school diploma or GED - N/A
West Haven High School
Personal Information
- Driving License: Driver's License
- Availability: Willing to commute