Dalki Donahoo
Hartsdale,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Au Pair
Eur Au Pair
Pleasantville, NY
10.2022 - 10.2024
- Enforced rules to teach good manners and maintain safe environment.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Kept detailed daily logs and reports for parents on children's progress and activities.
- Regulated children's schedules to balance rest, learning and play.
English Teacher
MESCYT
Santo Domingo, Distrito Nacional
01.2021 - 12.2021
- Encouraged active participation in group discussions about literature.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Assessed student classroom performance to report on progress.
Call Center Representative
Advensus
Santo Domingo, Distrito Nacional
01.2018 - 04.2020
- Performed outbound calling campaigns to promote new products or services.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Performed daily audits of reservation data to ensure accuracy.
- Ensured all reservations were properly documented in the system.
Cashier
Six Flags Great American
Gurnee, IL
07.2017 - 09.2017
- Ensured accurate counts of coins were taken from registers at end of each shift.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Representative
Teleperformance
Santo Domingo , Distrito Nacional
10.2015 - 03.2017
- My job was inbound calls related, I worked with AVAYA phone system and CRM virtual environment. Part of my job was troubleshooting devices such as phones, activating SIM cards and making sure the network worked propery on customers devices.
- Updated databases with new and modified customer data.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Certificate - Technical Support Fundamental
Cursera By Google
Online01-2024
Certificate - American Law
Hudson County Community College
Jersey City, NJ01-2023
Certificate - Stress Management
Hudson County Community College
Jersey City, NJ11-2022
Certificate of Technical Studies - Executive Secretary Course
Max American Institute
San Cristobal, Dominican Republic01-2016
Certificate of Technical Studies - English Inmmersion Program Basic-Interm-Advanced
Mescyt
Dominican Republic03-2015
Certificate of Technical Studies - Microsoft Office Word-Excel-Powerpoint
INFOTEP
Santo Domingo02-2014
Some College (No Degree) - English Language And Literature
Autonomus Universuty of Santo Domingo
Santo Domingo, Dominican RepublicSkills
- Refunds processing
- Money handling
- Customer consulting
- Merchandise upselling
- Call escalation
- High-energy attitude
- Interpretation support
- [Language] translation
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
English
Full Professional
Websites
References
References available upon request.
Timeline
Au Pair
Eur Au Pair
10.2022 - 10.2024
English Teacher
MESCYT
01.2021 - 12.2021
Call Center Representative
Advensus
01.2018 - 04.2020
Cashier
Six Flags Great American
07.2017 - 09.2017
Customer Service Representative
Teleperformance
10.2015 - 03.2017
Certificate - Technical Support Fundamental
Cursera By Google
Certificate - American Law
Hudson County Community College
Certificate - Stress Management
Hudson County Community College
Certificate of Technical Studies - Executive Secretary Course
Max American Institute
Certificate of Technical Studies - English Inmmersion Program Basic-Interm-Advanced
Mescyt
Certificate of Technical Studies - Microsoft Office Word-Excel-Powerpoint
INFOTEP
Some College (No Degree) - English Language And Literature
Autonomus Universuty of Santo Domingo
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