Dallan Gabriele

Ramp Agent

Delta Air Lines

08.2023 - Current

Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures
Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage
Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations
Practice safety-conscious behaviors in all operational processes and procedures
Collaborate with fellow team members to ensure timely departures and arrivals, maintaining Delta's commitment to safety and punctuality
Operate ground support equipment, such as baggage carts, belt loaders, and aircraft stairs, in compliance with safety protocols
Conduct pre-flight and post-flight inspections to ensure the safety and security of all cargo and passengers
Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use
Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs
Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
Used handheld scanners to efficiently track and maneuver freight throughout distribution network
Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings
Led team meetings to discuss safety initiatives and operational goals set forth by management.
Demonstrated strong communication skills while working with other departments to ensure timely completion of tasks.
Assisted passengers with luggage by providing wheelchairs, carts, and help boarding planes as needed.
Safely and efficiently loaded and unloaded cargo and baggage from various aircraft
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
Attained outstanding customer service scores and received multiple commendations from passengers for exceptional service