LaRaeya Crochett
Prime Flight Aviation
HOUSTON,TX
1
Language
1
Certification
4
years of professional experience
Early-career aviation professional with experience in ramp service, warehouse handling, and customer support. Skilled in aircraft marshaling, loading and unloading, and equipment operation. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.
Work History
Ramp Agent
4 Months- Marshaled aircraft safely to gates using standard hand signals and ramp communication protocols.
- Inspected ramp area for hazards, debris, and FOD before coordinating aircraft movement.
- Operated belt loaders, tugs, and other ground support equipment with proper safety checks.
- Loaded and unloaded baggage, cargo, and mail following aircraft weight and balance procedures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Communicated closely with ground crew, flight crew, and tow persons via headset radio to maintain loading and unloading safety and efficiency.
Warehouse Package Handler
1 Year 7 Months- Scanned package labels with handheld devices to verify routing and shipment accuracy.
- Sorted parcels by destination, size, and priority for efficient conveyor movement.
- Loaded and unloaded packages from trailers, maintaining steady workflow and safe handling practices.
- Lifted, moved, and staged freight while following FedEx safety and ergonomics procedures.
- Assisted team members during peak volume, supporting timely processing and dock organization.
- Adapted quickly to shifting schedules, meeting sorting and loading demands with consistent reliability.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Demonstrated strong problem-solving skills in addressing any packaging or shipping issues that arose during daily operations.
- Ensured accuracy of shipments by thoroughly checking contents against packing lists before sealing packages securely.
Customer Service Representative
1 Year 8 Months- Resolved customer concerns with courteous service, reinforcing positive shopping experiences and repeat business.
- Assisted guests with product locations, promotions, and checkout questions across busy sales periods.
- Processed returns and exchanges accurately, following store policies and maintaining transaction integrity.
- Monitored front-end operations to keep lines moving and reduce service delays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma
- Honoree of Honers Society
- Honor Roll Principles
Associate of Arts - Liberal Arts And Sciences
Skills
Aircraft marshalling
Baggage handling
Ground handling
Marshalling procedures
Physical stamina
Safety management
Tug operation
Safety protocols
Safety compliance
Safety procedures
Equipment inspection
Ground vehicle operation
Reliable team player
Hazardous handling
Problem-solving
Weather adaptability
Inspection procedures
Customer service
Material handling
Passenger assistance
Equipment safety checks
Regulatory compliance
Continuous improvement
Vehicle operation
Attention to detail
Accomplishments
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
Certification
- Certified Phlebotomist, Southeast Texas Phlebotomy Institute
- Certified CPR
Languages
English
Full Professional
Timeline
Ramp Agent
Prime Flight Aviation
06.2026 - CurrentRead More
Warehouse Package Handler
Fed Ex
10.2024 - 05.2026Read More
Customer Service Representative
HEB Grocery Store
07.2022 - 03.2024Read More
West Orange Stark
High School Diploma
Read More
Lamar College Orange
Associate of Arts from Liberal Arts And Sciences
Read More