Dallany Gonzalez
Houston
Summary
Motivated and offering valuable contributions in all facets of administrative activities derived from diverse, 3-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
5
5
years of professional experience
Work History
Receptionist/ Front Desk
Woodforest Pediatric and Family Clinic
08.2021 - Current
- Handled assignments independently with good judgment and critical thinking skills
- Answering the phone promptly and directing incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Maintained confidentiality of information regarding patient.
- Helped office staff prepare reports and presentations for internal or client-related use
- Confirmed appointments, communicated with patients, and updated patient records
Team Member
Marble Slab Creamery
04.2020 - 05.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Education
Associate of Applied Science - Health Info Technology AAS
San Jacinto College North Campus
HoustonDiploma -
Galena Park High School
Galena Park, Texas06.2021
Skills
- Mail Handling
- Call Screening
- Patient Reception
- Telephone Skills
- Documentation
- Answer Telephone Calls
- Call Answering and Routing
- Time Management
- Appointment Confirmation
- Making Appointments
- Reception Desk Management
- Visitor Check-In
LANGUAGE
English - Native
Spanish - Bilingual
Timeline
Receptionist/ Front Desk
Woodforest Pediatric and Family Clinic
08.2021 - Current
Team Member
Marble Slab Creamery
04.2020 - 05.2021
Associate of Applied Science - Health Info Technology AAS
San Jacinto College North Campus
Diploma -
Galena Park High School
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