Dallas Benham
Dripping Springs,TX
Summary
Experienced Store Manager successful in the motivation and development of leaders in high volume restaurant environments. Adept at keeping all areas up to code and organized while managing inventory with a strong emphasis on quality, sales, and waste management.
Overview
15
15
years of professional experience
Work History
Service Manager
Salt Traders Coastal Cooking
Austin, TX
05.2023 - 05.2026
- Led service operations, ensuring exceptional guest experiences and adherence to quality standards.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented process improvements that streamlined workflows and increased efficiency in service delivery.
- Developed training materials to support onboarding of new employees, fostering a knowledgeable workforce.
Front of House Manager
Torchy’s Tacos
Lakeway, TX
11.2021 - 05.2023
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Worked with vendors to get the best products to fit the customers and stores needs.
Store Manager
Starbucks
Dripping Springs, TX
02.2020 - 11.2021
- Management of all aspects of store labor, waste/donations, production numbers, and store operations.
- Management of weekly sales for all elements including fresh and made to order items, and weekly ordered items to ensure target budgets and sale forecasts.
- Management of performance data using LY numbers to evaluate and improve operations, target current business conditions and forecast needs.
- Management of training and development of ASM's, Shift Supervisors, and Store Trainers to ensure absolute quality of product and customer service for every item sold.
- Management of admin tasks while working shoulder to shoulder with store leaders to level set and find ways to improve production and partners experience.
Kitchen Manager
Pluckers Wing Bar
07.2018 - 02.2020
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Motivated staff to perform at peak efficiency and quality
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Claims Specialist
National Vendor
02.2017 - 04.2018
- Retain & develop business relationships to become the top vendor used by specific adjusters and large companies.
- Utilizing sources of problems when speaking with clients to create urgency in the situation with adjusters.
- Designate two hours per day to focus on sales calls with current and prospective clients while using past key points in the relationship of the company to show value in my skills and the company as a whole.
- Found solutions to the Policyholders losses by using probing questions and positioning products to fit client’s needs.
- Consulted with customers on options available with current coverages.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
Line Cook/ Prep Cook
Bender Bar & Grill
01.2016 - 01.2016
- Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
- Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
- Relayed food orders to cooks
Sales Representative
Yodle
01.2015 - 01.2016
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Consistently hit and exceeded sales goals
- Made and hit metric goals for daily, weekly, and monthly calls dealing with amount of dials, time on calls, and number of appointments set
Management Assistant
Enterprise Rent a Car
01.2013 - 01.2015
- Helped design sales drives and implemented them.
- Completed all required daily documentation and reports.
- Made personal and branch sales and customer service goals to hit based on last years reported numbers.
Store Manager
Mattress Firm
06.2011 - 12.2012
- In charge of getting the correct inventory for the store depending on the needs of the clients and goals set by corporate
- Used probing questions to figure out the best product for the customer while maximizing profits for the store.
Education
BBA - Management
Tarleton State University
Stephenville, Texas2010
Skills
- Analyzing monthly P&L Statement
- Coaching for performance and development
- Conflict resolution
- High-volume dining
- Problem solving
- Customer Service
- Product Promotion
- Sales Expertise
Timeline
Service Manager
Salt Traders Coastal Cooking
05.2023 - 05.2026
Front of House Manager
Torchy’s Tacos
11.2021 - 05.2023
Store Manager
Starbucks
02.2020 - 11.2021
Kitchen Manager
Pluckers Wing Bar
07.2018 - 02.2020
Claims Specialist
National Vendor
02.2017 - 04.2018
Line Cook/ Prep Cook
Bender Bar & Grill
01.2016 - 01.2016
Sales Representative
Yodle
01.2015 - 01.2016
Management Assistant
Enterprise Rent a Car
01.2013 - 01.2015
Store Manager
Mattress Firm
06.2011 - 12.2012
BBA - Management
Tarleton State University