Dallas Dusel
Aurora,CO
Summary
Reliable Area Manager who is successful at operating in face-paced and high-volume operations. Skilled in empowering teams to meet objectives with tight deadlines through setting expectations, performance management and employee motivation. Superb problem-solver and leader who is able to utilize LEAN principles to promote increased efficiency while reducing operational waste. Able to effectively communicate and collaborate with multiple teams to meet concise goals. Passion for identifying opportunities for improvement and setting time-oriented goals to develop direct reports.
Overview
6
6
years of professional experience
Work History
On Road Area Manager
Amazon.com
10.2022 - Current
- Develop and manage effective business relationships with 10 Delivery Service Partners (DSPs) who operate at the station to achieve desired KPIs.
- As Station Concessions Champion, implemented nation-wide, multi-step project to reduce customer concessions (late delivery, package not received, package delivered damaged) per week for station, resulting in WOW reduction from 3500 units to 1800 for 2023 calendar year. Partnered with in-station leadership to train in-station operators on how to effectively reduce cost per concession.
- Responsible for managing a fleet of 250 branded Amazon vans in-conjunction with DSPs: Including managing preventative maintenance, ensuring all DOT requirements are accurate and up to date, and ensuring all vans are functioning safely to go on road.
- Partnered with senior leaders to manage high-importance tasks such as reviewing invoicing, cost planning, OTR capacity planning, and collaborating with DSPs to solve complex problems.
- Supported, mentored and motivated a team of 20-40 hourly direct reports.
- Effectively lead a team of 75-100 sortation associates and 250-400 drivers on a 24 hour operation clock.
Shift Assistant
Amazon.com
10.2017 - 10.2022
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders to direct workflow and support operations.
- Tracked, reported and re-adjusted labor hours based on labor plan, identified and addressed safety hazards within OB, delivered quality and performance coaching’s.
Education
Bachelor of Science - Logistics Management
University of Denver
Denver, CO06.2026
Skills
- Operations Management
- Relationship Building and Management
- Business Development and Planning
- Controlling Costs and Labor Planning
- Performance Management
- Team Development
- Process Improvement and Implementation
Volunteer for Trevor Project and other denver-based LGBTQIA+ volunteer organizaitons.
I volunteer with queer-focused organizations in community outreach events. Have acted as a mentor and supporting partner for at risk LGBT youth.
Languages
Chinese (Mandarin)
Limited Working
Timeline
On Road Area Manager
Amazon.com
10.2022 - Current
Shift Assistant
Amazon.com
10.2017 - 10.2022
Bachelor of Science - Logistics Management
University of Denver