Dallas Goudy
McKinney,TX
Summary
Goal-oriented Team Manager, whose philosophy is "Think Customer First". Skilled in first-line leadership, communication, and development. Provides leadership that cultivates an environment of trust and safety, with a hands-on approach that builds and promotes inclusive teams toward achieving goals and maximum success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Auto Claims Supervisor
GEICO, Government Employees Insurance
Richardson, Tx
2025.09 - Current
- Review complex claims for compliance with company policies and regulations.
- Resolve escalated customer inquiries regarding claim damage and procedures.
- Supervise and facilitate regular team meetings to discuss updates and best practices in claims processing.
- Evaluate and motivate employees to continuously develop and grow in both performance and knowledge.
- Review and negotiate settlements between claimants and insurers to resolve disputes efficiently.
- Manage team members effectively to meet high production standards with accurate results.
Auto Property Team Manager
State Farm
Atlanta, GA
2024.04 - 2025.09
- Created a positive work environment by setting clear expectations and providing necessary resources for success.
- Analyzed business performance data to identify and monitor team performance, track progress towards goals, and identify areas of improvement in order to promote development.
- Motivated employees to consistently achieve by cultivating a "Grow" mindset, through providing clear and concise communication and guidance.
- Conducted regular staff huddles to provide clarity, empower action, and address any changes in policies, procedures, and laws.
- Provided real-time coaching and mentoring to employees, as needed, to help each individual reach their full potential.
- Prepared reports detailing staff performance metrics, identify root causes analysis, which aid associates toward the department and company's desired goals.
Total Loss Claim Specialist
State Farm
Atlanta, GA
2021.09 - 2024.04
- Provided upskilling to newer managers through job shadowing, training, and side-by-sides, to provide a comprehensive depiction of a claim specialist’s day in the life.
- Collaborated with internal and external business partners, such as agents, CCC Intelligent Solutions, and Snap Sheet, to focus on first contact resolution, and to deliver client-driven solutions that provide the best benefits to the customer.
- Engaged peers by leading weekly huddles to provide metrics, business results and areas of opportunity for less experienced employees
- Served as the subject matter expert with in-depth knowledge of the company’s brand, practices, policies, and procedures to mentor new hires, as well as existing associates and team managers.
- Manage from the customers’ perspective by providing training/leadership to new hires, as well as in role development for existing claim associates
- Recognized and resolved potential National Insurance Crime Bureau indicators to negate potential claim fraud
Auto Property Team Lead
State Farm
Atlanta, GA
2005.09 - 2021.08
- Inspired and energized existing peers by providing comprehensive training, and coached all associates with one-on-one development to meet objectives through live monitoring and escalated call assistance.
- Responsible for developing solutions, quality monitoring, side-by-sides, and facilitating daily huddles to improve technical and communication skills.
- Conducted bridge training for new hires and attended monthly scheduled forum meetings to increase knowledge of the essential operating programs to stay abreast of trends and policy changes.
- Collaborated with management and peers, to provide feedback, analyze, track, and develop solutions to improve quality of knowledge to improve claim handling.
- Served as the trainer/subject matter expert to new hires, as well as in role development for existing Claim Associates.
Clothing Supervisor
Old Navy
Birmingham, AL
2003.05 - 2005.04
- Responsible for training, development, and performance management to ensure quality customer service is executed daily.
- Collaborated with peers and senior management to define areas of opportunity within aerial and regional store locations.
- Ensuring that the day-to-day objectives are achieved by monitoring and recognizing the needs of customers, as well as associates, to maintain a level of high-quality service.
- Resolved customer inquiries and concerns to enhance overall shopping experience.
- Oversaw inventory management, including restocking and organizing merchandise displays.
Education
Bachelor of Art - Psychology
Ashford University
10.2015
Skills
- Leadership
- Agility
- Care, Connect, & Coach
- Mentoring
- Time management
- Relationship building
- Remarkable customer service
- Problem solving
- Model and drive collaboration
- Industry knowledge
- Excellent communication (written/verbal)
- Technical, functional, and analytical expertise
Certification
- FL
- GA
- KY
- SC
- LA
- VT
- TX
- RI
References
References available upon request.
Timeline
Auto Claims Supervisor
GEICO, Government Employees Insurance
2025.09 - Current
Auto Property Team Manager
State Farm
2024.04 - 2025.09
Total Loss Claim Specialist
State Farm
2021.09 - 2024.04
Auto Property Team Lead
State Farm
2005.09 - 2021.08
Clothing Supervisor
Old Navy
2003.05 - 2005.04
Bachelor of Art - Psychology
Ashford University