Summary
Overview
Work History
Education
Skills
Certification/Clearance
Timeline
Generic

Dallas Judkins

District Heights,MD

Summary

Dynamic Customer Service Representative with seven years of experience in high-pressure call center environments. Proven ability to deliver prompt, efficient, and accurate service while managing a large volume of incoming calls. Adept at resolving customer inquiries and issues, ensuring a positive experience that fosters loyalty and satisfaction. A strong commitment to excellence drives continuous improvement in service delivery and customer engagement.

Overview

11
11
years of professional experience

Work History

Call Center Customer Service Representative

Serco North America
10.2018 - Current
  • Manage approximately 30-50 inbound calls from PBGC clients with account inquiries and service requests.
  • Answer, educated pensions/benefits customers pertaining to billing, payment processing and support policies and procedures.
  • Resolve customer complaints via phone, email about service request, account inquiries and billing issues questions, making sure all customer personal information is correct and updated if needed.
  • Ensure that all operations are processed in compliance with the policy and the procedure as well as in a timely manner.
  • Collaborated with staff members to enhance customer service experience and team goals are met monthly through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Documented and detailed calls and complaints using call center's CRM database.

Photographer

Dream Photo
04.2018 - 01.2020
  • Taking pictures, such as family portraits, baby pictures, graduations, business.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Customized photography strategies based on intended use and client preferences.
  • Collaborated with clients to create engaging photo albums.
  • Generated cost-effective solutions for client's photography needs.
  • Collaborated with other photographers and videographers to capture special events.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Utilized various types of camera equipment to capture best possible shots.
  • Offered image proofs to help clients choose best photos from shoot.

Installer

Exodus
09.2017 - 01.2018
  • Uncrated, assembles, installs, and repairs furniture and office equipment in customers' offices.
  • Uncrated and assembles items, using hand tools
  • Repairs and paints dents and scratches in metal or wood
  • Cleans, repairs, and replaces safe and file drawers, locks, catches, and slides
  • Repair or replace damaged vinyl or fabric upholstery material, using hand tools,, patching, needle, and thread
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.

Hostess

Applebee's
05.2017 - 09.2017
  • Greeted and seated 50-60 guests daily in a friendly and professional manner, ensuring smooth front-of-house operations.
  • Managed reservations and walk-in seating efficiently; answered guest inquiries regarding menu items and restaurant services.
  • Supported management with various administrative tasks and prepared dining areas by setting and resetting tables.
  • Assisted servers during peak hours by delivering food, clearing tables, and responding to guest needs to maintain service flow.

Cashier/Crew Member

Long John Silvers
05.2014 - 01.2017
  • Took and processed customer food orders efficiently and accurately using a point-of-sale (POS) system.
  • Handled cash, credit, and mobile payments; ensured correct change and accurate cash balancing at shift end.
  • Prepared and assembled food orders for dine-in and takeout, adhering to quality and speed standards.
  • Maintained cleanliness of dining areas, beverage stations, and front counters during off-peak hours and closing.
  • Assisted management with operational tasks and special assignments to ensure smooth day-to-day operations.
  • Answered customer questions regarding store policies and effectively resolved complaints to ensure satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Photography

Prince George's Community College
Upper Marlboro, MD
05-2021

High School Diploma -

Croom High School
Cheltenham, MD
06.2016

Skills

  • Photoshop
  • Photography
  • Customer service
  • Computer networking
  • Complaint resolution
  • Time management
  • Problem-solving
  • Data entry
  • Complaint handling
  • Inbound and outbound calling
  • Member account management
  • Decision-making

Certification/Clearance

Security Clearance

Timeline

Call Center Customer Service Representative

Serco North America
10.2018 - Current

Photographer

Dream Photo
04.2018 - 01.2020

Installer

Exodus
09.2017 - 01.2018

Hostess

Applebee's
05.2017 - 09.2017

Cashier/Crew Member

Long John Silvers
05.2014 - 01.2017

Associate of Arts - Photography

Prince George's Community College

High School Diploma -

Croom High School

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