Dallas Mendoza
Decorah,IA
Summary
Resourceful Asset Protection Investigator with expertise in conducting thorough investigations and upholding confidentiality. Delivered impactful results through exceptional organizational, surveillance, and analytical skills, while fostering effective communication and conflict resolution within teams. Focused on maximizing resource utilization and enhancing operational efficiency to drive profitability.
Overview
15
15
years of professional experience
Work History
Asset Protection Investigator
Walmart
Decorah
12.2024 - 04.2026
- Conducted surveillance to identify theft and fraudulent activities.
- Collaborated with local law enforcement on investigations and security measures.
- Reviewed video footage to gather evidence of suspicious behavior.
- Implemented safety protocols to enhance store security measures.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
General Manager
Hibbett Sports
Iowa Falls, Iowa
01.2016 - 08.2018
- Oversaw daily store operations and maintained high customer service standards.
- Managed staff recruitment, training, and performance evaluations for team development.
- Collaborated with merchandising teams to optimize product displays and inventory levels.
- Ensured compliance with company policies and safety regulations in store operations.
- Developed schedules to ensure adequate staffing during peak business hours.
- Fostered a positive work environment through effective communication and team motivation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Front Desk /Restaurant Server & supervisor
Hotel Winneshiek
Decorah, Iowa
01.2014 - 12.2016
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated dining room setup and maintained cleanliness during service.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed guest orders accurately using point-of-sale systems.
- Trained new servers on restaurant procedures and customer interaction.
- Managed multiple tables while ensuring guest satisfaction throughout meals.
- Handled cash and credit transactions efficiently at the end of service.
Shift Supervisor
Panera Bread
Naples, FL
04.2011 - 01.2014
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ordered supplies.
- Enforced health and safety regulations in fast-paced environment.
- Resolved customer complaints to enhance overall satisfaction.
- Conducted regular quality checks on food and beverage items.
- Collaborated with management to implement process improvements.
- Provided on-the-job training to new staff members.
Education
Duncan U Fletcher
Neptune Beach, FLSkills
- Loss prevention tactics
- Theft prevention strategies
- Surveillance techniques
- CCTV operation
- Video monitoring
- Evidence collection
- Incident reporting
- Safety protocol implementation
- Crime prevention
- Asset recovery
- Investigative teamwork
- Incident de-escalation
- Staff training
- Effective communication
- Relationship building
Timeline
Asset Protection Investigator
Walmart
12.2024 - 04.2026
General Manager
Hibbett Sports
01.2016 - 08.2018
Front Desk /Restaurant Server & supervisor
Hotel Winneshiek
01.2014 - 12.2016
Shift Supervisor
Panera Bread
04.2011 - 01.2014
Duncan U Fletcher