Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dallas Smith

Camp Hill,PA

Summary

Resourceful IT technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows and mac os environments.

Overview

19
19
years of professional experience

Work History

Help Desk Technician

Pennsylvania Department Of State
Harrisburg, PA
02.2022 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Determine and create T-2 claims while requesting / suggesting new features to be added.
  • Guided and mentored new team members in their roles
  • Generated informative and customer-focused support ticket responses for the help desk team

2nd Pressman/Press Operator

Fry Communications Inc.
Mechanicsburg, PA
11.2007 - Current
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, printing plates and blankets.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
  • Operated printing press machines and manually set and adjusted speed, temperature, and ink flow.
  • Accurately set-up fold, adjusting roll mechanisms, tension and guide devices.
  • Performed preventive and regular maintenance on printing press machines and auxiliary equipment.
  • Maintained machines in good working order by cleaning, lubricating and adjusting.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

CNC Operator/Fabricator/Stock Inventory Assistant Manager

Down East Fabrications Inc.
Mechanicsburg, PA
06.2005 - 10.2007
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Changed out aging tools, fixtures and offsets.
  • Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
  • Fabricated various parts using multiple machines at once.
  • Fit cabinets and countertops within installation space with exceptional accuracy and attention to detail.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.

Education

Some College (No Degree) - B.S. Information Technology

Kaplan University, Boca Raton
Boca Raton, FL

Some College (No Degree) - CAD Technology

ITT Technical Institute - Mechanicsburg
Mechanicsburg, PA

High School Diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.2003

Skills

  • Working collaboratively
  • Flexible
  • Work ethic
  • Multitasking
  • Reliable and trustworthy
  • Troubleshooting
  • Strong attention to detail

Timeline

Help Desk Technician

Pennsylvania Department Of State
02.2022 - Current

2nd Pressman/Press Operator

Fry Communications Inc.
11.2007 - Current

CNC Operator/Fabricator/Stock Inventory Assistant Manager

Down East Fabrications Inc.
06.2005 - 10.2007

Some College (No Degree) - B.S. Information Technology

Kaplan University, Boca Raton

Some College (No Degree) - CAD Technology

ITT Technical Institute - Mechanicsburg

High School Diploma -

Cumberland Valley High School

Similar Profiles

CREATE PROFILE
Dallas Smith