Dallas Snow-Ramirez
San Marcos,CA
Summary
Dynamic professional with a proven track record in customer engagement and product knowledge expertise, particularly at Fisherman's Landing. Demonstrates exceptional problem-solving and time management skills, consistently delivering high-quality service and innovative solutions. Experience spans sales to personalized care, showcasing a unique blend of hard and soft skills that drive customer satisfaction and enhance operational efficiency. Career aspirations include further development in customer relationship management and service innovation.
Overview
18
18
years of professional experience
Work History
Tackle Shop Associate
Fisherman's Landing
Point Loma, CA
07.2019 - 12.2024
- Assisted customers in selecting fishing gear and equipment, including assisting with the build and preparation of fishing equipment sold.
- Issued appropriate fishing licenses based on the fishing trip.
- Provided expert advice on fishing techniques and products.
- Stayed up to date on the latest fishing trends and products.
- Handled customer inquiries and resolved issues promptly.
- Operated the cash register and processed transactions accurately.
- Restock shelves and manage inventory levels.
- Collaborated with team members to ensure smooth store operations.
Private Caregiver
Self-Employed
San Marcos, CA
01.2013 - 02.2019
- Certified In-Home Supportive Services (IHSS) provider.
- Assisted a disabled resident, age 68, with daily needs, including personal hygiene, dressing, meal preparation, and transferring from the bedside to the commode throughout the day.
- Provided emotional and physical support to the client.
- Developed an individualized care plan for the client based on their needs and preferences, to include the safety of the resident being consistently implemented.
Sales Associate
Sports Authority
Escondido, CA
11.2010 - 12.2012
- Delivered high-quality service to ensure customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized and replenished sales floor inventory, including frequent audits of inventory to track stock levels.
- Sold various products by explaining unique features and educating customers on proper application or usage, which included suggesting Extended Coverage Plans tailored to customer needs.
Cashier/ Busser
Panera Bread
Escondido, CA
02.2009 - 09.2009
- Delivered exceptional guest-focused services in a fast-paced environment.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties as assigned by management.
Barista
Lollicup
Escondido, CA
09.2007 - 09.2008
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Furniture Manager
World Market
Escondido, CA
10.2006 - 05.2007
- Assisted customers in selecting furniture based on their preferences and needs.
- Provided expert advice on furniture maintenance and care to enhance product longevity.
- Organized and maintained inventory of furniture products, ensuring accuracy of stock levels.
- Arranged furniture displays to showcase new arrivals and promote sales.
Education
High School Diploma -
Orange Glenn High School
Escondido, CA06.2004
Skills
- Product knowledge expertise
- Problem-solving
- Customer service
- Customer engagement
- Independent judgement
- Time management
References
- Jeannine Sakowski, Assistant Manager, 18, (760) 705-5343
- James Smith, Active Duty Military, 25, (719) 459-4486
Affiliations
- Avid Fisherman
- Outdoor Enthusiast
- Thrill seeker
Timeline
Tackle Shop Associate
Fisherman's Landing
07.2019 - 12.2024
Private Caregiver
Self-Employed
01.2013 - 02.2019
Sales Associate
Sports Authority
11.2010 - 12.2012
Cashier/ Busser
Panera Bread
02.2009 - 09.2009
Barista
Lollicup
09.2007 - 09.2008
Furniture Manager
World Market
10.2006 - 05.2007
High School Diploma -
Orange Glenn High School