DALLAS COONS
Brighton, TN,Tennessee
Summary
Skilled communicator; Very organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity; efficient in fast-paced multitasking environments; capable of handling jobs with self-direction and self-management; Exceptional attention to detail
Overview
12
12
years of professional experience
Work History
Insurance Claims Specialist/ Roof Sales
Bennett Roofing
Brighton, TN
03.2022 - 02.2023
- Worked side by side with claims adjusters customers and examiners to expedite claim process via email, calls and in person.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and home owners in a timely manner.
- Followed up with customers on unresolved issues.
- Posted payments and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments and maintained constant communication between adjusters and homeowners to ensure that they receive their maximum benefits.
Sales Specialist
Coast to Coast Promotional Products
Bartlett, TN
04.2021 - 01.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
Painter
Barnes Painting
Covington, TN
01.2016 - 02.2017
- Apply paint, vinyl and wallpaper including special papers and fabrics to walls, furniture and structures
- Examine and maintain painted exterior and interior painted surfaces, trimming and fixtures
- Prepare surfaces and apply paints, stains, shading stains, and clear finishes
- Remove previous paint by means of sandblasting, scraping, sanding, hydro-blasting and steam-cleaning
- Inspect and refurbish wall surfaces by means of the appropriate materials
- Order paint supplies and materials
- Submit finished work orders to supervisor
- Provide assistance to semi-skilled or unskilled workers
- Operate and maintain various power and manual tools
- Maintain logs
- Follow established procedures
- Clean up job site after work and return equipment and tools
- Maintain a clean work environment
- Customer service: able to make sure that customers are satisfied properly by providing them with exactly what they are looking for
- Ability to handle both the planning and prep work phases in a time efficient manner
- Mathematical acumen aimed at calculating paint job estimates for customers.
Waitress/Cashier
Pig N Whistle BBQ
Millington, TN
05.2014 - 03.2015
- Addressed customer questions and complaints
- Coordinated employee stations so as to minimize delays and long waits
- Greeting patrons, present menus, make food recommendations and answer questions regarding food and beverages
- Proven ability to communicate with kitchen staff, provide orders to customers, collect cash, and maintain proper accountability for orders and funds.
Painter
Barnes Painting
Covington, TN
08.2011 - 12.2014
- Apply paint, vinyl and wallpaper including special papers and fabrics to walls, furniture and structures
- Examine and maintain painted exterior and interior painted surfaces, trimming and fixtures
- Prepare surfaces and apply paints, stains, shading stains, and clear finishes
- Remove previous paint by means of sandblasting, scraping, sanding, hydro-blasting and steam-cleaning
- Inspect and refurbish wall surfaces by means of the appropriate materials
- Order paint supplies and materials
- Submit finished work orders to supervisor
- Provide assistance to semi-skilled or unskilled workers
- Operate and maintain various power and manual tools
- Maintain logs
- Follow established procedures
- Clean up job site after work and return equipment and tools
- Maintain a clean work environment
- Customer service: able to make sure that customers are satisfied properly by providing them with exactly what they are looking for
- Ability to handle both the planning and prep work phases in a time efficient manner
- Mathematical acumen aimed at calculating paint job estimates for customers.
Skills
Cooperates and works well with others
Positive attitude
Manages Projects effectively
Customer Service
Decision-Making
Eligibility Determination
Problem-Solving
Time Management
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Effective Communication
Adaptability and Flexibility
Team building
Task Prioritization
Professionalism
Professional Demeanor
Employerdetails
- Barnes Painting, (901) 212-5125, Covington, TN
- Pig N Whistle BBQ, (901) 872-2455, Millington, TN
- Coast to Coat Solutions, (901)334-5004,
Bartlett, TN
- Bennett Roofing, (901)359-9708, Brighton, TN
References
Mr. Bill Rupert, Pig and Whistle
(901) 872-2455
Mr. Billy Barnes, Barnes Painting
(901) 212-5125
Timeline
Insurance Claims Specialist/ Roof Sales
Bennett Roofing
03.2022 - 02.2023
Sales Specialist
Coast to Coast Promotional Products
04.2021 - 01.2022
Painter
Barnes Painting
01.2016 - 02.2017
Waitress/Cashier
Pig N Whistle BBQ
05.2014 - 03.2015
Painter
Barnes Painting
08.2011 - 12.2014