Results-driven roof inspector and construction professional with over 10 years of experience in generating excitement and momentum. Specializing in roof claims, project management, marketing, inspecting, evaluating, and documenting the condition and quality of roofing installations and repairs. Skilled in identifying defects, verifying compliance with codes and standards, and providing detailed reports to appropriate parties. Strong problem-solving skills and effective communication abilities. Self-motivated with a track record of significant success, having sold and managed over 358 projects between 2015-2021.
Hi, I’m
Luke Heller
Yates Center,Kansas
Summary
Overview
10
years of professional experience
1
Certification
Work History
H&H Roofing and Restoration
Roof claims specialist/project manager
05.2015 - 05.2021
Job overview
- Company Overview: 620.714.1870
- Performed on-site inspections of roofs at various stages of installation or repair
- Evaluated the quality of workmanship and materials used
- Identified any deviations from approved plans or industry standards
- Ensured that roofing projects comply with local building codes, zoning regulations, and safety standards
- Confirmed that all necessary permits and approvals have been obtained
- Detected and documented any defects, deficiencies, or potential issues with roofing systems
- Provided recommendations for corrective action
- Maintained detailed and accurate records of inspections, including photographs, measurements, and notes
- Generated comprehensive reports summarizing findings, observations, and recommendations
- Liaised with contractors, builders, and project managers to address issues and provide guidance on compliance
- Collaborated with other stakeholders to ensure proper resolution of identified problems
- Stayed updated on industry best practices, building codes, and roofing technologies
- Participated in training and professional development opportunities
- Collaborate with insurance adjusters to settle roof claim disputes and negotiate fair settlements
- 620.714.1870
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Improved overall roof durability by conducting thorough inspections and identifying necessary repairs.
- Upheld company reputation by consistently delivering excellent craftsmanship in alignment with established standards of quality control procedures.
- Ensured timely completion of projects by managing schedules and adjusting resources as needed.
- Maintained strong client relationships, providing consistent communication and updates throughout the project timeline.
- Cleaned up work areas upon completion of projects.
- Assessed roofs for signs of damage or wear and tear after storms.
- Corrected improper drainage and ventilation problems.
- Minimized potential liabilities through strict adherence to local building codes and regulations during all stages of project completion.
- Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
- Collaborated with other trades professionals to ensure seamless integration of roofing systems with electrical, plumbing, or HVAC installations.
- Increased customer satisfaction by addressing concerns promptly and offering solutions that met their needs.
- Optimized inventory management by maintaining accurate records of materials used on each project site.
Self Employed Services
Self employed
05.2021 - Current
Job overview
- Did different types of contractor work
- Remodels, plumbing, painting etc
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Bought, renovated and flipped houses using real estate and construction knowledge.
- Skillfully executed a variety of tasks, including demolition, framing, drywall installation, painting, and finishing work for comprehensive remodels.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Observed safety regulations on job sites to minimize accidents.
- Proactively identified potential hazards or issues during site inspections prior to beginning demolition work, mitigating risks before they became problematic.
- Set up ladders, scaffolding, fences and temporary structures to prepare sites and protect public.
- Carefully coordinated all specifications and plans to keep projects running smoothly and efficiently.
- Demonstrated expertise in a wide range of renovation tasks, including plumbing, electrical work, carpentry, painting, and flooring installation.
Westinghouse Electric Company
Tool Room Attendant
03.2024 - 05.2024
Job overview
- Company Overview: Wolf Creek Nuclear Power Plant
- Wolf Creek Nuclear Power Plant
- Improved plant safety by regularly conducting equipment inspections and maintaining compliance with industry regulations.
- Contributed to successful refueling outages by assisting with fuel handling activities while maintaining strict adherence to safety protocols.
- Contributed significantly towards meeting annual production goals through effective execution of planned outage activities.
Day Zimmerman
Tool Room Attendant
09.2024 - 10.2024
Job overview
- Company Overview: Cooper Nuclear Station
- Cooper Nuclear Station
- Assisted in reducing project delays by promptly fulfilling tool requests from various departments.
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
- Provided excellent customer service when assisting coworkers with locating specific items or providing recommendations based on project needs.
- Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
- Enhanced workplace safety with thorough inspections of tools and equipment for damages or wear.
- Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
- Conducted routine calibration checks on precision instruments to ensure their accuracy and reliability in use cases across various projects.
- Assisted in the development of standard operating procedures that provided guidance concerning proper storage methods, handling, and maintenance of tools.
- Unpacked, inspected and stored new tools according to crib plans.
- Monitored incoming and outgoing tools to track locations.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Optimized tool maintenance schedules, extending the lifespan of equipment and minimizing downtime.
Education
Flint Hills Job CorpsManhattan, KS
Certificate from Business of Technologies
01-2008
University Overview
Kaw Valley TechTopeka, KS
GED
01-2006
University Overview
Timeline
Tool Room Attendant
Day Zimmerman
09.2024 - 10.2024
Tool Room Attendant
Westinghouse Electric Company
03.2024 - 05.2024
Self employed
Self Employed Services
05.2021 - Current
Roof claims specialist/project manager
H&H Roofing and Restoration
05.2015 - 05.2021
- Registered Nurse (RN) State of Kansas
- International Board Certified Lactation Consultant (IBCLC)
- Basic Life Support (BLS)
- Neonatal Resuscitation Program (NRP)
- AWHONN Intermediate Fetal Monitoring
Flint Hills Job Corps
Certificate from Business of Technologies
Kaw Valley Tech
GED
Skills and certifications
Skills and certifications
- State of Kansas Class B CDL holder
- Certified Fork Lift Operator
- Inspections Communication Negotiation
- Project Management Problem-solving Compliance
- Wolf Creek Foreign Materials Exclusion (FME) monitor (FMEA-1)
- NPPD Cooper Weld Material control acknowledgment and training
- NPPD Cooper supplemental worker indoctrination course
- NPPD Cooper Radiation Worker Training
- NPPD Cooper Qualifications at CNS Course
- NPPD Aging Management content
- NPPD Cooper Fire Protection Outage Reminders Course
- NPPD Cooper Workers Expectations course
- NPPD Cooper 49CFR 172.704 subpart h course
- Generic Confined Space Entrant/Attendant (Certification)
- Generic Asbestos Awareness (tracking purposes only)
- Generic Material Handling (Certification)
- Generic Lead Awareness (for tracking purposes only)
- Generic Foreign Material Exclusion (FME) Worker (certification)
- Generic Cyber Security Awareness (certification)
- Generic Fall Protection (Certification)
- Generic Electrical Safety for non-qualified workers (Certification)
- Generic Scaffold Safety (Certification)
- Generic Awareness Certification
- Generic Respirable Crystalline Silica Certification
- Scaffold Competent Person (SCP) Safety Inspection (For tracking purposes only)
- Generic Foreign Material Exclusion (FME) (Certification)
- Function: Compensatory Measure Fire Watch (Cont FW)
- Compensatory Measure Fire Watch (Cont FW)
- Generic Fire Watch CBT (Task 1 of 3 for Hot Work FW) and (Task 1 of 3 for Comp. FW)
- Fire Watch Self Study (Task 3 of 3 for Hot Work FW) and (Task 3 of 3 for Comp FW)
- Compensatory Fire Extinguisher Lab (Task 2 of 3 for Comp FW)
- Generic Radiation Worker (supplemental Certification)
- Radiation Worker Practical task 2 of 2
- Hot Work Fire Watch (CFW with HW)
- Generic Fire Watch CBT (Task 1 of 3 for Hot work FW) and Task 1 of 3 for Comp. FW)
- Hot Work Fire Extinguisher Practical Lab (Task 2 of 3 for Hot Work FW)
- Fire Watch Self Study (Task 3 of 3 for Hot Work FW) and (Task 3 of 3 Comp FW)
- Security Firewatch training
- Unescorted Access (supplemental)
- Generic Fitness for Duty and Behavioral Observation (Certification) task 2 of 2
- Generic Plant Access (Supplemental certification)
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