Dallila Nicole Alexander
Indianapolis,IN
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members, professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations as well as hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Team Leader/Shift Leader
Giant Eagle, Inc.
Carmel, IN
01.2022 - Current
- Supervising the activities of cashiers, cooks, and other crew members
- Responsible for monitoring the staff's performance, delegating tasks, and ensuring that the team provides the best customer services
- Scheduling work shifts, and or days needing off
- Monitoring supplies and placing orders for inventory every week
- Resolving customer complaints and answering questions
- Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned
- Accountable for Team Member hiring, development, corrective actions and separations
Marketing Coordinator
Chick-Fil-A
Whitestown, IN
08.2018 - 01.2022
- This role sounds very fancy, but it was actually was created for me when I was hired on and my main objective was to help start contracts with other big companies, to provide our service to them and their employees
- One notable account I have started was Amazon in Whitestown basically letting them know what all we can offer, during their employees lunch hour What days we would be available to them and basically coming up with a plan and I was the facilitator between the two
Caregiver
Comfort Keepers
Indianapolis, IN
08.2015 - 04.2018
- Taking on the responsibility of a person who cannot entirely care for him or herself because of advanced age, illness, dementia
- Attending to a person's physical needs, including preparing meals and helping the person bathe and dress, to logistical tasks such as driving the person to the doctor, buying groceries, and keeping the home clean
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Campus Director
Damar Services, Inc.
Indianapolis, IN
10.2009 - 09.2015
Education
BBA - Psychology
Martin University
Indianapolis, IN06-2007
Skills
- Cash Handling
- Complaint resolution
- Documentation And Reporting
- Mentoring
- Work Planning
- Shift Scheduling
- Client Service
- Team Supervision
- Leading Team Meetings
- Conflict Resolution
- Meeting facilitation
- Work Planning and Prioritization
- Overseeing Daily Activities
- Issue Resolution
- Onboarding and Orientation
- Attention to Detail
- Teamwork and Collaboration
Personal Information
Willing To Relocate: Anywhere
Timeline
Team Leader/Shift Leader
Giant Eagle, Inc.
01.2022 - Current
Marketing Coordinator
Chick-Fil-A
08.2018 - 01.2022
Caregiver
Comfort Keepers
08.2015 - 04.2018
Campus Director
Damar Services, Inc.
10.2009 - 09.2015
BBA - Psychology
Martin University