Dally Hernandez
Sleepy Hollow ,NY
Overview
9
9
years of professional experience
Summary
Dedicated healthcare professional with over 8 years of experience supporting patient care through coordination, administrative assistance, and medical coding and billing. Skilled in scheduling, documentation, insurance verification, and revenue cycle processes. Strong work ethic with a proven ability to work independently, learn new systems quickly, and improve workflow efficiency. Committed to delivering high-quality patient support while contributing to organizational success.
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Work History
Patient Coordinator
Westchester Medical Center
Hawthorne, NY
02.2021 - Current
- Coordinate patient flow across primary care and specialty providers to ensure seamless continuity of care.
- Serve as a key liaison between physicians, specialists, nursing staff, insurance providers, and patients to advocate for individualized care needs.
- Verify insurance eligibility, benefits, and required documentation to prevent delays in care and billing errors.
- Develop and support patient care plans based on clinical assessments, insurance coverage, and available resources.
- Manage referrals, authorizations, and follow-up appointments to ensure timely access to healthcare services.
- Assess patient needs for additional services, including home health care, durable medical equipment, and community resources.
- Review and validate clinical and administrative documentation for accuracy, compliance, and reimbursement readiness.
- Identify and report risk management and liability concerns to leadership for resolution.
- Provide administrative and operational support to patient care teams, improving workflow efficiency.
- Educate patients on appointment requirements, policies, and procedural preparation to enhance compliance and satisfaction.
Office Assistant
Lower West Side Household Services
New York, NY
01.2020 - 01.2021
- Provided comprehensive administrative support to ensure efficient day-to-day office operations.
- Managed office documentation systems, including digital and physical records, ensuring accuracy, organization, and compliance.
- Coordinated office supply procurement, vendor services, and inventory management to support operational needs.
- Served as a primary point of contact for internal staff and external stakeholders, professionally handling phone and in-person inquiries.
- Supported front desk administrative functions, including patient registration, appointment scheduling, insurance benefit verification, and EHR maintenance.
- Maintained confidentiality of sensitive information in accordance with HIPAA and organizational policies.
- Assisted in developing and maintaining compliance documentation, funding reports, and internal administrative controls.
- Scheduled meetings, prepared agendas, and organized materials to support leadership and staff coordination.
- Trained and supported staff on administrative processes, documentation standards, and office software applications.
- Monitored staff certifications and supported regulatory and organizational compliance efforts.
Medical Coding & Billing Specialist
Elio J Ippolito MD
Tarrytown, NY
01.2017 - 12.2019
- Verified CPT, ICD-9, and ICD-10 codes and applicable modifiers to ensure accurate charge capture and compliant billing.
- Audited operative and clinical documentation in accordance with 1995 documentation guidelines to confirm correct CPT code assignment.
- Reviewed medical records for completeness, accuracy, and regulatory compliance prior to claim submission.
- Completed and submitted CMS-1500 claim forms to support timely reimbursement.
- Resolved Missing Charges Reports by identifying and correcting unposted charges to reduce charge lag and revenue loss.
- Retrieved and distributed medical records for physicians, technicians, and clinical staff as needed.
- Entered and maintained patient demographic, clinical, and treatment data accurately within electronic systems.
- Acted as a liaison between the business office, billing teams, and third-party payers to resolve coding, billing, and reimbursement discrepancies.
- Maintained current knowledge of CPT and ICD-10 coding guidelines, government regulations, and third-party payer requirements.
Education
M.S. - Health Administration
American College of Education
Indianapolis, IN09.2023
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AAPC
Salt Lake City, UT03.2023
B.S. - Health Administration
Berkeley College
New York, NY01.2021
Skills
Regulatory Compliance (HIPAA)
Appointment scheduling
Insurance verification
Office administration
Organizational skills
Policy compliance
Scheduling & Care Coordination
Electronic records management
Patient confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Patient Coordinator
Westchester Medical Center
02.2021 - Current
Office Assistant
Lower West Side Household Services
01.2020 - 01.2021
Medical Coding & Billing Specialist
Elio J Ippolito MD
01.2017 - 12.2019
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AAPC
B.S. - Health Administration
Berkeley College
M.S. - Health Administration
American College of Education