Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Tanya Jones

Amarillo,Tx

Summary

I offer many successful years of experience working and relating to the public. I am skilled in adapting and relating to people who bring different communication styles, and I know the importance of approaching every encounter with a positive attitude and how the willingness to listen can be the beginning of trusting relationships with positive outcomes. Advocacy and empathy are actions that have come naturally in my personal life and career. Being dependable, honest and accountable are standards I set for myself, and am accustomed to working unsupervised, meeting deadlines and accomplishing goals. I am a forever learner and an extremely hard worker. During the time gaps between employment, I stayed busy managing the operations of our small family farm, and rental properties from home. For 13 years, I enjoyed time outside of the traditional workforce, working temporary jobs during down times. In March of 2020, my husband was diagnosed with Stage 4 esophageal cancer. Navigating through the healthcare system during the initial peak of Covid to fight for his Cancer treatment, is where I found my voice and passion for advocacy. After he passed on December 5, 2020, with family support, I gained strength to begin a new life. I am eager to continue giving back and advocating for those in need and learning.

Overview

27
27
years of professional experience

Work History

Patient Coordinator

Giving Home Health Care
Amarillo, Tx
11.2021 - 08.2024
  • Case Manager: Extensively trained in the multiple aspects of patient development, operations and case management, focused on individuals who qualify for benefits under the Department of Labor, Energy employees Occupational Illness Program Act
  • During my employment, the company rapidly grew from a little under 200 patients in 2020 to over 4,000 in 2024
  • Being adaptable to change, teamwork, sharing mistakes that the team could learn from, supporting each other and having respect for one another was the culture for most of my employment
  • Maintained a case load of 65 to 160 patients, depending on how tasks were delegated among the team
  • Scheduled and completed each patient’s in-home visit once a month to stay up to date with their Activities of Daily Living, changes in medications, and taking note of what physicians the patient had recently seen
  • Requested medical records, researching diagnosis, and searched for medical evidence to support new claim(s) or justify increase in care
  • Maintained patient files in the server using multiple trackers using excel
  • Recruited Nurses, HHA or CNA in patients’ home for the approved hours
  • Maintained excellent relationships with physicians and their staff
  • Scheduled patients DOL appointments for initial visit for services, six-month recertifications, new illness and medical equipment request, all needing physician approval
  • Coordinated care between patients, physicians, in home contractors, other departments within the company, and the DOL
  • Prepared packets for recertification appointments consisted of creating a plan of care, writing letters of medical necessity detailing each medical condition approved by DOL
  • Writing pre-authorization requests for procedures and medications as well as helping patients with the complicated reimbursement forms and requirements to recover out of pocket expenses due to their illness
  • Attended each appointment with patients to answer questions from the physician about information in the packet presented to them for signature on each document
  • Worked as an intake specialist
  • Assisting patients with filling out required paperwork
  • Interviewed patients to determine eligibility based on work and medical history
  • Explained the process’ and answered all questions
  • Prepared the patient for the next steps and made sure they felt comfortable contacting me with any other questions or concerns
  • Advocating for patients is what I became most passionate about
  • The relationships that were built came from earning the trust of the patients, and their families
  • Often there were conflicts, complaints or challenging patients that navigate
  • The directors called on me to resolve issues or explain the extraordinarily complex program to them in a way that they understood
  • Peer reviewed letters of medical necessity and plans of care for initial and recertification packets
  • Multitasking, accuracy and successful time management were skills I used daily

Employment Specialist

Goodwill of Northwest
Amarillo, Tx
03.2021 - 08.2021
  • Networking with community partners and presenting training opportunities for employees
  • Coordinated job fair events to promote educational and job placements opportunities
  • Lead the intake process for program participants to address emergency needs and short-term needs
  • Collaborated with community programs to meet those needs
  • Trained participants on creating resumes, mock interviews and following up on job opportunities
  • Wrote and presented speeches to explain how the program could aid in improving the lives of participants with training in life skills and re-entering the work

Receptionist • Dispatch • Fuel Entry

Plains Transportation
Amarillo, Tx
01.2002 - 01.2004
  • Managed reception area greeting guests and answering incoming calls
  • Assisted President and CEO with conference and staff communications
  • Helped in dispatch when needed
  • Facilitated transportation and travel arrangements for drivers in emergency situations
  • Procured parts and supplies for maintenance and repair shop

City Clerk

City of Stinnett
Stinnett, Tx
01.1998 - 01.2002
  • Successfully maintained utility accounts for approximately 2,600 residential and commercial accounts
  • Prepared agenda for City Council Meetings and archived minutes
  • 911 operator for city Police, Fire and Rescue
  • Organized the Stinnett Christmas for kids each year
  • Managed yearly Stinnett Birthday Event

Education

Psychology, Chemistry, Certified Phlebotomist

Amarillo College
Amarillo, Tx
01.2000

Texas State Technical College
Amarillo, Tx
01.1998

Skills

  • Customer service
  • Negotiating
  • Working remotely
  • Community Liaison
  • Patient Liaison
  • Physician Liaison
  • Effective communication
  • Public Speaking
  • Proficient with case management software
  • Asana
  • IGEA
  • Excel
  • Outlook
  • Teams
  • Team Building
  • Excellent time management skills
  • Conflict management
  • Initiative
  • Marketing
  • Sales
  • Project Management
  • Multitasking
  • Effective Listening
  • Advertising
  • Dispatching
  • Conflict Resolution
  • Communication
  • Patient Care and Education
  • Patient confidentiality
  • Insurance Verification
  • Appointment Scheduling
  • Office Administration
  • Resource Management
  • New Hire Training
  • Meeting Preparation
  • Claims Processing
  • HIPAA Compliance
  • Patient Care Coordination
  • Interdepartmental Collaboration
  • Articulate Communication
  • Patient Relations
  • Filing and Recordkeeping
  • Payment Collection
  • Patient Education
  • Medical record requests
  • HIPAA protocol adherence
  • Healthcare documentation
  • Patient Flow Management
  • Documentation
  • Patient Registration
  • Patient Assessment
  • Relationship Building
  • Medical Terminology
  • Care Planning
  • Switchboard Operation
  • Clinical practice operations
  • Healthcare knowledge
  • Patient Records Management
  • Case Management
  • Policy compliance
  • Patient Outreach and Follow-Up
  • Multitasking ability
  • Patient satisfaction
  • Creative Problem-Solving
  • Proficient in [Software]
  • Follow-up care
  • Patient documentation
  • Cross-Functional Teamwork
  • Attention to Detail
  • Patient Safety
  • Goal Setting
  • Critical Thinking Skills
  • Scheduling
  • Verbal and written communication
  • Organizational Skills
  • Regulatory Compliance

Activities

  • Family Gatherings
  • Fishing
  • Volunteer Spiritual Support to Incarcerated Women
  • Home renovation
  • Restoration

Timeline

Patient Coordinator

Giving Home Health Care
11.2021 - 08.2024

Employment Specialist

Goodwill of Northwest
03.2021 - 08.2021

Receptionist • Dispatch • Fuel Entry

Plains Transportation
01.2002 - 01.2004

City Clerk

City of Stinnett
01.1998 - 01.2002

Psychology, Chemistry, Certified Phlebotomist

Amarillo College

Texas State Technical College

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Tanya Jones