Dalmi Burgos
The Bronx,NY
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Business Owner
Golden Town Car & Limo SVCS Corp
Queens, New York
01.2018 - Current
- Oversaw daily operations of the business and provided guidance when needed.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Monitored system performance and identified areas of improvement.
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Support 24/7 drivers mobile devices and employees computers and VOIP Phone systems.
- Support Apps Servers.
Desktop Support Analyst
Citibank
New York, New York
01.2014 - 08.2017
- Identified potential areas of improvement within existing procedures and processes.
- Maintained positive working relationship with fellow staff and management.
- Furnished troubleshooting guidance for remote professionals, researching unrecognized faults for possible solutions or root causes.
- Supported users with in-person and remote technical assistance.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Resolved user problems with various applications such as MS Office Suite, Adobe Acrobat Reader and other commonly used programs.
- Installed, configured and maintained desktop systems, laptops and printers.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Collaborated with IT team members to develop solutions for complex technical problems.
Field Service Technician
Dell
New York, New York
12.2012 - 08.2017
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Diagnosed and repaired desktop computers, laptops, and servers.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
Skills
- Application installations
- System performance optimization
- Software deployment management
- Peripheral repair
- Application support
- Virtualization technologies
- System administration
- Software configuration
- Mobile fleet management
- IT asset management
- Operating system management
- Wireless networking
- Network security
- User training
- Hardware installation
- Network maintenance
- IT documentation
- Helpdesk services
- Mobile device management
Timeline
Business Owner
Golden Town Car & Limo SVCS Corp
01.2018 - Current
Desktop Support Analyst
Citibank
01.2014 - 08.2017
Field Service Technician
Dell
12.2012 - 08.2017