DALONA HOLMES
Tampa,FL
Summary
Dynamic Enrollment Specialist with a proven track record at Humana/Wipro leveraging, Exceptional communication and analytical skills to enhance customer satisfaction and optimize coverage recommendations. Adept at managing documentation and ensuring Compliance, I excel in multitasking and prioritizing tasks to achieve operational Excellence in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Billing & Enrollment Specialist
Wipro
Tampa, FL
03.2025 - 05.2026
- Streamlined enrollment processes to enhance efficiency and reduce processing time.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Coordinated communication between departments to ensure accurate information dissemination regarding enrollment updates.
- Analyzed enrollment data trends to identify areas for process improvement and strategic initiatives.
CSR/Sales
Spectrum
Tampa, FL
03.2023 - 03.2025
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Implemented sales strategies to enhance product knowledge and drive revenue growth.
- Utilized CRM systems to track customer interactions and improve service delivery.
- Trained new team members on company policies and effective sales techniques.
- Analyzed customer feedback to identify trends and recommend service improvements.
Enrollment Specialist
Humana
Lawrenceville, GA
02.2022 - 03.2023
- Analyzed risk factors to recommend appropriate coverage levels.
- Collected premiums on or before effective date of coverage.
- Evaluated competitors’ products and services to gain competitive advantage.
- Going over DME that best fit medical needs, contacting pharmacy and priors in and out of network providers.
Manager Food Production Services
Northside Hospital
Lawrenceville, GA
05.2019 - 01.2022
- Coaches team leaders, direct reports and team members to create a productive work environment.
- Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
- Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
- Serves as a mentor for a healthy and safe culture to advance system, department and service experience.
Claims Processor
Cognizant Technologies Solutions
Tampa, FL
01.2017 - 02.2019
- Managed high volume of claims prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy, managed workload and priorities to meet claims processing meet deadlines.
Lab Assistance
Rapid Results
Lawrenceville, GA
02.2012 - 12.2016
- Prepare test samples using various laboratory equipment and techniques.
- Perform laboratory tests and experiments, following established protocols and safety guidelines.
- Ensure laboratory equipment is clean, calibrated, and functioning properly.
- Adhere to health and safety regulations, ensuring a safe working environment.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Driver Helper
UPS
01.2010 - 02.2012
- Helping load and unload packages from the delivery truck and making deliveries to designated addresses.
- Greeting customer, ensuring packages are delivered to the correct locations, and providing a positive delivery experience.
- Following the delivery route, helping navigate to stops, and ensuring timely deliveries.
- Maintaining a reliable work, following safety protocols, and upholding a professional demeanor.
Education
GED - Adult Education
Erwin Technical College
Tampa, FL08-2005
Skills
- Exceptional communication
- Reporting and analytics
- Documentation management
- Customer service expertise
- Data entry skills
- Excellent phone demeanor
- Task prioritization
- Team building
- Insurance sales
- Team leadership
- Multitasking Abilities
Timeline
Billing & Enrollment Specialist
Wipro
03.2025 - 05.2026
CSR/Sales
Spectrum
03.2023 - 03.2025
Enrollment Specialist
Humana
02.2022 - 03.2023
Manager Food Production Services
Northside Hospital
05.2019 - 01.2022
Claims Processor
Cognizant Technologies Solutions
01.2017 - 02.2019
Lab Assistance
Rapid Results
02.2012 - 12.2016
Driver Helper
UPS
01.2010 - 02.2012
GED - Adult Education
Erwin Technical College