Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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STEPHEN FORREST

Minneapolis,MN

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.

Frequently praised as results-oriented by my peers, I can be relied upon to help achieve goals. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

ENROLLMENT SPECIALIST/ENROLLMENT ELIGIBILITY REP

PreferredOne Administrative Services
10.2018 - Current
  • Review criteria for different aid programs to determine eligibility for various applicants through plan language
  • Analyze and adhere to HIPAA and COBRA guidelines according to Federal laws
  • Collaborating with various departments to ensure accuracy and access to enrollments through consistent auditing
  • Handle external client facing scenarios
  • Took ownership of the individual product in Enrollment to collaborate with the CMS exchange.

MENTAL HEALTH PRACTITIONER

Behavioral Dimensions Incorporated
03.2020 - 10.2020
  • Communicate and collaborate with other healthcare professionals involved with the care of a patient
  • Maintain and promote a positive attitude toward clients and their treatment programs
  • Performed behavioral intervention in the context of play in clients' homes.

REVERSE LOGISTICS EXPERT

Target
10.2012 - 03.2020
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Received shipments and signed off on packages, documenting all incoming items in an organized filing system
  • Collaborated with various vendors to ensure compliance on inbound and outbound products.

PREP COOK

Al & Alma's Supper Club
05.2009 - 10.2015
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food handling practices
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Education

Bachelor of Arts (B.A.) General Psychology -

METROPOLITAN STATE UNIVERSITY
St. Paul, MN
08.2020

Associate in Arts (A.A.) Psychology -

NORMANDALE COMMUNITY COLLEGE
Bloomington, MN
05.2019

Skills

  • Exceptional communication
  • Documentation Management
  • Customer service expertise
  • Data entry skills
  • Strong Organization
  • Deadline Management
  • Confidentiality handling
  • Interpersonal Relations
  • Workflow Optimization
  • Cross-Functional Teamwork

Volunteer Experience

Arc's Value Village, Bloomington, MN

Timeline

MENTAL HEALTH PRACTITIONER

Behavioral Dimensions Incorporated
03.2020 - 10.2020

ENROLLMENT SPECIALIST/ENROLLMENT ELIGIBILITY REP

PreferredOne Administrative Services
10.2018 - Current

REVERSE LOGISTICS EXPERT

Target
10.2012 - 03.2020

PREP COOK

Al & Alma's Supper Club
05.2009 - 10.2015

Bachelor of Arts (B.A.) General Psychology -

METROPOLITAN STATE UNIVERSITY

Associate in Arts (A.A.) Psychology -

NORMANDALE COMMUNITY COLLEGE

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STEPHEN FORREST