Dalton Edwards
New York,NY
Summary
With over 24 years of experience in the HFC/Cable industry, Field Technician, Field Service Supervisor and HFC Designer. Strive to generate system designs most cost-effectively while maintaining department's standards and specifications. Works closely with cross-departmental boundary partners, Tech Ops, Construction, and Engineering in the facilitation of design/engineering services, providing necessary information, including strand maps, design maps, BOMs, charts, graphs, and sketches of vertical details, providing SOWs in a timely basis. Helped develop and maintain Charter Communications, broadband HFC design, and digitizing standards. Demonstrate exceptional proficiency in enhancing system efficiency and reliability. Known for meticulous attention to detail, which can significantly boost system compliance and performance sustainability. Often guided less experienced designers, elevating team skills and project quality.
Overview
29
29
years of professional experience
Work History
Designer II
Charter Communications Inc. (Spectrum)
Brooklyn, NY
07.2023 - Current
- Collaborated with diverse teams for accurate project documentation
- Specialized in High-Split, strand, coax, and fiber designs
- Digitized new designs, improving project reconciliation
- Optimized system designs and As-Build for peak performance and sustainability
- Analyzed and revamped broadband layouts for optimal performance
- Mentored less experienced designers in problem-solving on HFC network, improving team competence
- Played a pivotal role in improving team competence
Cashier/Customer Service
Costco
Yonkers, NY
12.2022 - 07.2023
- Assist customers in completing purchases, locating items, and joining reward programs
- Solicit customers to purchase membership upgrades, Costco Citi visa and item protection plans
Field Service Supervisor
Altice U.S.A. (Optimum-Cablevision)
Hawthorne, NY
06.2000 - 05.2020
- Mentored technicians on safety, work quality, and customer service
- Monitored team performance against established standards
- Resolved complex customer issues and escalated technical problems
- Developed technician skills to meet company and customer expectations
- Slashed repeat service calls by 4% by refining customer engagement strategies
- Promoted team performance and safety by enforcing procedures and work standards
- Refined safety measures, achieving 5% decrease in field incidents
- Analyzed operational data to identify performance bottlenecks, enhancing service delivery
- Boosted team efficiency through strategic workflow adjustments
- Fostered culture of continuous improvement, increasing team satisfaction and productivity
- Championed customer-first approach to service delivery
- Managed detailed records of equipment and maintenance logs to ensure high service reliability
Lead Technician
Altice U.S.A. (Optimum-Cablevision)
Yonkers, NY
06.1998 - 06.2000
- Demonstrated analytical skills in troubleshooting and resolving technical issues
- Exhibited visionary leadership in acting supervisor role
- Showcased collaborative approach in cross-training customer service representatives
- Spearheaded 'Technician-On-The-Floor' initiative, reducing truck rolls by 15%
- Resolved complex network issues, reducing downtime and improving client satisfaction
- Guided team through complex system upgrades and new project activations.
Field Technician
Altice U.S.A. (Optimum-Cablevision)
Yonkers, NY
06.1997 - 06.1998
- Installed, disconnected, and repaired Cablevision products while ensuring optimal customer satisfaction and system performance
- Ensured accurate installation of Cablevision products, enhancing system performance.
- Achieved High-Speed Data Certification, expanding technical skillset
- Cross-trained with Outside Plant Department, broadening knowledge base
- Assisted in system outage repairs, minimizing downtime
- Acted as On-call Technician after business hours, demonstrating commitment and reliability
- Mentored new technicians, improving team skill levels and performance
Education
High School Diploma -
Marcus Garvey Technical High School
St Ann's Bay, Jamaica W.I.06-1988
Skills
- Design HFC broadband plant extensions
- HFC architectures
- Symbology
- CATV standards
- Cable Terminology
- Broadband system designs
- High Split
- Communication
- Data Documentation
- Digitize Construction
- As-Build projects
- Leadership
- Training/Mentoring
- Analytical Problem-Solving
- Safety Compliance
Timeline
Designer II
Charter Communications Inc. (Spectrum)
07.2023 - Current
Cashier/Customer Service
Costco
12.2022 - 07.2023
Field Service Supervisor
Altice U.S.A. (Optimum-Cablevision)
06.2000 - 05.2020
Lead Technician
Altice U.S.A. (Optimum-Cablevision)
06.1998 - 06.2000
Field Technician
Altice U.S.A. (Optimum-Cablevision)
06.1997 - 06.1998
High School Diploma -
Marcus Garvey Technical High School