
Achieved effective problem resolution and troubleshooting, contributing to improved operational workflows. Streamlined inventory management through diligent log updates and schedule coordination. Enhanced organizational efficiency with a systematic approach to multitasking and decision-making.
Hired as a service technician :
- supported 4 high speed mail inserting machine on all fronts of electrical, mechanical and software.
- fast paced troubleshooting, problem solving and repairs.
Promotion to site lead at 9 months:
- Promotion to site lead of 4 machines and 6 technicians
- Managed 6 other technicians time cards, training, progression and all customer communication and interface.
- On call 24/7 with rapid response time
- Extensive email and Microsoft training
- Full responsibility of site production and machine quality.
Promotion to Regional Service Tech Support
- Responsible for 40 machines at over 16 service sites
- Regular 60% travel to service sites all over the US
- Customer responsibility and communication about any and all machine issues others are not able to solve
- On call support for 40+ technicians over 40+ machines
- lead and control full system installations or testing.
- Quality control between company and customer relations