Dalton Gossman-Bakke
Cresco
Summary
Results-driven Inventory and Parts Specialist with over 9 years of experience in customer service and inventory management. Proven track record in enhancing operational efficiency, maintaining accurate inventory control, and facilitating effective communication across departments and with clients. Expertise in organization, order processing, and fostering cross-functional collaboration to achieve organizational goals. Committed to delivering exceptional service and optimizing inventory processes to support business objectives.
Overview
11
11
years of professional experience
Work History
Inventory Associate
Plantpeddler, Inc.
Cresco, IA
09.2024 - Current
- Advanced to lead position within 9 months
- Lead and manage personnel in daily operations
- Identify, collect, and prepare plant tags for outgoing orders via pick tickets
- Supporting warehouse operations through plant retrieval and packaging assistance
- Contribute to efficient and timely shipping of customer orders
Parts Counter Specialist
Truck Country
Decorah, IA
08.2022 - 09.2024
- Provided part pricing and availability to customers via phone and in person
- Managed pick-lists and facilitated parts flow for Service and Parts departments
- Oversaw inventory organization and coordinated outgoing shipments
- Assisted customers and technicians in identifying and selecting appropriate parts for various truck models.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
Parts Counter Specialist
GATR Truck Center
Cedar Rapids, IA
07.2021 - 08.2022
- Provided exceptional customer support and parts ordering assistance
- Communicated part status and ETA updates to customers
- Cross-trained within departments to cover gaps as required (service shipping parts)
Parts Specialist
Thompson Truck & Trailer
Cedar Rapids, IA
08.2019 - 07.2021
- Managed purchasing, receiving, and stocking for service and parts inventory
- Created and processed purchase orders for internal departments
- Collaborated with technicians and service staff to ensure part availability
Parts Counter Person / Service Writer
Thompson Truck & Trailer
Decorah, IA
07.2015 - 07.2019
- Supported technicians by supplying correct parts in a timely manner
- Tracked and communicated status of ordered parts to customers
- Handled inventory logistics and warehouse organization
- Worked as a Service Writer for 2 years, managing multi-project coordination and progress reporting
Education
High School Diploma -
Decorah High School
Decorah, IA05-2015
Skills
- Inventory Control
- Order Processing
- Microsoft Office & Google Docs
- Communication
- Organization
- Excel
- Computer Literacy
- Warehouse Operations
- Order Picking
- Detail Oriented
- Shipping and Receiving
- Cycle Counting
Timeline
Inventory Associate
Plantpeddler, Inc.
09.2024 - Current
Parts Counter Specialist
Truck Country
08.2022 - 09.2024
Parts Counter Specialist
GATR Truck Center
07.2021 - 08.2022
Parts Specialist
Thompson Truck & Trailer
08.2019 - 07.2021
Parts Counter Person / Service Writer
Thompson Truck & Trailer
07.2015 - 07.2019
High School Diploma -
Decorah High School