Dalton Green
Summary
Accomplishments & Clubs
High School All- State Track & Field
Letterman High School Football Wide Receiver
Pledged MASON ( PERFECT ASHLAR 75) - Houston, Tx Chapter
Member of Who Dat Nation Social Club
Professional DJ - Independant
Job Title Summary:
Successful Customer Service Agent/ Office Manager Assistant with over 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
15
15
years of professional experience
Work History
Customer Care Representative- Office Assistant
TECQ FOUNDATIONS
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Managed supplier deliveries around client needs to increase client retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Stock Associate
Amazon Distribution Warehouse
06.2019 - 11.2022
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 40 pounds.
- Picked and packed order items.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Stock Associate
Wal-Mart Distribution Center
07.2017 - 07.2019
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service Agent
United Healthcare Group
04.2009 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Business Management
Southern University And A & M College
Baton Rouge, LABachelor of Science - Healthcare Administration
Texas State University
San Marcos, TX12.2020
Skills
- Data Entry
- Database Research
- First Call Resolution
- Customer Service
- Problem Resolution
- Inbound Customer Service
- Staff Education and Training
Timeline
Customer Care Representative- Office Assistant
TECQ FOUNDATIONS
09.2022 - Current
Stock Associate
Amazon Distribution Warehouse
06.2019 - 11.2022
Stock Associate
Wal-Mart Distribution Center
07.2017 - 07.2019
Customer Service Agent
United Healthcare Group
04.2009 - 12.2016
Business Management
Southern University And A & M College
Bachelor of Science - Healthcare Administration
Texas State University