DALTON HENRY
CROCKER,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
General Manager
Eagle stop
09.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Developed and implemented strategies to increase sales volume and customer satisfaction.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Ensured compliance with all local, state and federal regulations related to the business.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Maintained accurate records of product orders, deliveries and returns.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Inspected store premises regularly to ensure cleanliness standards were met.
- Provided coaching and guidance to motivate staff towards achieving goals.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Performed regular price comparisons with competitors' products and services.
- Updated store systems with current pricing changes or product additions.
- Complete fuel survey with local convenience stores near by.
- Complete daily paperwork in PDI.
- Investigate discrepancies and lottery variances.
- Supervise two store locations as well as help maintain two other locations.
- Preform pump test.
- Submit daily fuel readings.
- Price book updates.
District Manager
Mers Goodwill
02.2018 - 11.2023
- Increase sales and productivity daily
- Utilizes company tools to find opportunity of improvement
- Increased sales by 4.5% in the first year as manager
- Increased customer traffic by 3.5%
- Process payroll and internal human resource
- Complete and discuss associate evaluations
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented successful staff incentive programs to motivate employees.
- Managed inventory control, and cash control.
- Trained and guided team members to maintain high productivity and performance metrics.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term issues.
- Promote and trained several managers
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Cultivated positive rapport with associates and team leadership.
STORE MANAGER
Five Below
08.2017 - 02.2018
- Complete price changes,
- Complete visuals and process freight
- Organized and launched district leading Toys for Tots campaign
- Guide and develop employees
- Provided strong service to customer, creating loyal repeat customers
- Hired and trained 10+ new associates and motivated to give exceptional customer service
- Schedules and payroll
- Complete monthly audits
- Safety procedures
STORE MANAGER
Rue 21
11.2016 - 08.2017
- Create, teach and show outstanding customer service and resolve any issues or complaints by customers and associates
- Complete visuals, manage store and team
- Drive sales to exceed and surpass daily goals
- Recruit, train, develop and retain outgoing associates
- Carry out company directives for product placement, display, and signage
- Travel and helped maintain three other stores aside from mine.
DEPARTMENT MANAGER
WALMART
08.2014 - 10.2016
- Top cashier in market for 6 months in speed and accuracy
- Crossed trained in customer service desk
- Promoted to seasonal Pick Up Today department manager
- Recognized for having the fastest and most accurate pick time in the region
- Promoted after seasonal department manager to Electronics and Photo Lab department manager
- Managed seven departments, complete price changes, process freight, POS
- Eliminated outdated merchandise from stockroom
- Developed new ideas and plans to drive sales
- Trained new employees
STORE MANAGER
Ohana Thrift
02.2011 - 08.2014
- Complete sales on POS
- Process freight, reset store, pricing
- Organized and executed plans for merchandise visuals and resets
- Developed creative marketing strategies that resulted in an immediate increase in traffic and sales
- Increased several KPIs including UPT and ADS by 25
- Created closing and opening procedures for new hires
Education
DIPLOMA -
Marshall County High School
Benton, KY2012
Skills
- Handles details
- Sets goals
- Coordinates tasks
- Multi-tasks
- Train
- Principles and methods
- Marketing
- Policy and procedure
- Manuals
- Takes charge
- Paycom
- Microsoft Office
- Staff Training
- Employee Motivation
- Order Supplies
- Inventory Management
- Microsoft Excel
- Time Management
- Goals and Performance
- ADP Workforce Now
- Microsoft Outlook
- Atlassian JIRA
- Team Leadership
- Merchandising
- Mentoring
- Theft Prevention
- Merchandising Strategies
- Cost Control
- Emergency Response
- Adaptability
- Self Motivation
- MS Office
Timeline
General Manager
Eagle stop
09.2023 - Current
District Manager
Mers Goodwill
02.2018 - 11.2023
STORE MANAGER
Five Below
08.2017 - 02.2018
STORE MANAGER
Rue 21
11.2016 - 08.2017
DEPARTMENT MANAGER
WALMART
08.2014 - 10.2016
STORE MANAGER
Ohana Thrift
02.2011 - 08.2014
DIPLOMA -
Marshall County High School