Dalton Hood
Fort Collins,CO
Summary
Driven by a dedicated work ethic, I excelled at Rush Truck Center as a Service Tech Level 4, gaining experience in electrical system proficiency and diesel engine expertise on Cummins and Paccar engines by going to classes, paid for by Rush, for Allison transmission, Peterbilt system training, and Paccar engines to become more efficient at diagnosing and repairing the vehicles that came to the shop. I passed and acquired certifications from these classes. I spent a year as a foreman where I gained experience managing workflow and supervising technicians. Verifying their repairs and quality of work, developing effective communication to enhance team efficiency and quality of work. At times I would step in and cover the front counter and take care of customers on various occasions. I am versatile and I am willing to be trained in whatever job or task I am asked or required to perform.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Tech Level 4
Rush Truck Center
2017.05 - Current
- Collaborated with team members on complex repair projects, ensuring timely completion and optimal results.
- Established trust with clientele through consistent delivery of high-quality workmanship on Peterbilt and Kenworth medium duty and heavy duty vehicles. At times would work on Frieghtliners and Internationals.
- Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
- Assisted colleagues in troubleshooting challenging mechanical issues, fostering a collaborative work environment that encouraged skill sharing and professional growth.
- Developed expertise in diagnosing electrical systems, as most systems on vehicles are electrical these days
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles. Including overhauling engines and machining engine block cylinder holes.
- Removed worn or faulty components for replacement or repair.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Was in a mobile service unit for 8 months, going to customer locations to perform repairs
- Worked as a foreman for a year
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Managed the work flow coming into the shop by getting appointment in the day of and giving jobs to technicians best suited to figure out the problem.
General Maintenance Technician
D&D Tire Service
2012.11 - 2017.05
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Changed Tires
- Service writer for a year
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Assisted customers with finding best tires for driving needs and specific vehicles.
Education
High School Diploma -
Chaparral High School
Parker, CO05.2011
Skills
- Advanced Diagnostics
- Electrical System Proficiency
- Diesel Engine Expertise
- Engine diagnostics
- Engine repair
- Customer Service
- Technical knowledge
- Communicating with clients
- Customer Relations
- Attention to Detail
- Effective Communication
- Dedicated Work Ethic
Certification
- Paccar MX13 engine certification
- Allison 1000/2000 product family certification
- Allison 3000/4000 product family certification
Timeline
Service Tech Level 4
Rush Truck Center
2017.05 - Current
General Maintenance Technician
D&D Tire Service
2012.11 - 2017.05
High School Diploma -
Chaparral High School
- Paccar MX13 engine certification
- Allison 1000/2000 product family certification
- Allison 3000/4000 product family certification
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