Dalton Oney
Charleston,WV
Summary
- Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express, FedEx
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Courier
FedEx
09.2020 - 02.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee Motivation
Accomplishments
- Promoted to Operations Manager after 2 years as a courier with FedEx
- Supervised team of 75 staff members.
- Earned the FedEx Peak Performer Award in 2023 for exemplary results from our peak season.
- Achieved notable YOY improvement in all cost saving statistics monitored by FedEx in my 2 years in management.
Certification
- FedEx Advancement into Management (AIM) certificate
- FedEx Environmental Specialist Certification
Timeline
Operations Manager
Federal Express, FedEx
03.2022 - Current
Courier
FedEx
09.2020 - 02.2022
High School Diploma -
Johnson Central High School
- FedEx Advancement into Management (AIM) certificate
- FedEx Environmental Specialist Certification
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