Dalton Pulliam
Bella Vista,USA
Summary
Professional sales and service leader with proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in developing and implementing strategic initiatives, fostering team collaboration, and adapting to evolving market demands. Known for strong problem-solving abilities, effective communication, and unwavering focus on delivering measurable results. Proficient in CRM systems, sales forecasting, and customer relationship management.
Overview
13
13
years of professional experience
Work History
Automotive Buyer
Automotive Group
Arkansas
02.2024 - Current
- Analyzed market trends to identify cost-saving opportunities and enhance product offerings for dealership inventory.
- Coordinated with cross-functional teams to align purchasing decisions with sales forecasts and production requirements.
- Conducted regular assessments of vendor performance to maintain quality standards and compliance with industry regulations.
- Leveraged inventory management systems to track stock levels, minimizing excess inventory while ensuring availability.
- Led negotiations with suppliers to secure favorable terms, reducing costs while maintaining quality benchmarks for products.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Sales and Service Manager
Ghassan Automotive
Perkins, OK
04.2022 - 07.2023
- International Sales and Service Manager for the world's largest BMW engine remanufacturing facility. Specializing in rebuilding 2006 and newer BMW engines, as well as in house installation.
- Responsible for customer interactions: Phone calls, emails, and social media. Along with delegation of work to technicians. I routinely created estimates and invoices for private and B2B wholesale accounts while maintaining good business practice and maximizing profitability. Also directly responsible for merchandising and sourcing of core components (new and used) for current and pending projects. Worked directly underneath the Owner.
Owner/Operator
Tier1 Solutions
Stillwater, OK
01.2021 - 07.2023
- I was the owner and sole employee of Tier1 Solutions in Stillwater. I specialized in Lawn and Garden management as well as nuisance wildlife removal.
- Responsible for all marketing, job bidding, scheduling, customer interactions, and job completion.
- Managed daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Coordinated marketing initiatives to strengthen brand presence and attract new clients.
Sales Associate
Bill Knight Ford
Stillwater, OK
07.2019 - 03.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted vehicle demonstrations, effectively showcasing features to potential buyers.
- Analyzed customer feedback to refine sales approaches and improve overall service quality.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Used Car Manager
Crain Hyundai of Fort Smith
Fort Smith, AR
03.2013 - 07.2019
- Promoted from Lube Tech and Sales to Inventory Specialist then to Used Car Manager.
- Responsible for appraising customer trade vehicles, making sure vehicles are made ready for sale on the lot, determining retail versus wholesale, selling and buying inventory at auction. Use of outlook, word, excel, Reynolds, Dealertrack, V-Auto, multiple inventory tracking programs and POS systems.
- Directly in charge of the “Get-Ready” dept. and would report to my General Sales Manager and General Manager.
- Managed used car inventory, ensuring optimal stock levels and vehicle quality.
- Analyzed sales data to identify growth opportunities and adjust operational strategies accordingly.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
Education
Associate of Applied Science - Business
University of Arkansas-Fort Smith
Fort Smith, ARHigh School Diploma -
Greenwood High School
Greenwood, ARSkills
- Purchase order management
- Sales experience
- Delivery management
- Negotiation and persuasion
- Relationship building
- Supplier relationship management
- Customer service
- Purchasing expertise
- Pricing analysis
- Verbal and written communication
- Purchasing strategies
- Inventory oversight
Timeline
Automotive Buyer
Automotive Group
02.2024 - Current
Sales and Service Manager
Ghassan Automotive
04.2022 - 07.2023
Owner/Operator
Tier1 Solutions
01.2021 - 07.2023
Sales Associate
Bill Knight Ford
07.2019 - 03.2020
Used Car Manager
Crain Hyundai of Fort Smith
03.2013 - 07.2019
Associate of Applied Science - Business
University of Arkansas-Fort Smith
High School Diploma -
Greenwood High School